IT Support Specialist - Hybrid (Remote & On-Site)

Overview

IT Support Specialist – Hybrid (Remote & On-Site)

Pay $22.00 to $26.00

Los Angeles, CA | Hybrid (Remote + Customer Sites) | Full-Time

Company : Complete IT, LLC

Role Overview

As an IT Support Specialist , you'll be the frontline for our clients' IT needs—resolving technical issues, maintaining systems, and ensuring smooth day-to-day operations. You'll split your time between remote support (from home) and on-site visits to customer locations across the Los Angeles area. This role is ideal for someone who is self-motivated, personable, and eager to build strong client relationships while solving real-world IT challenges.

Responsibilities

• Provide tier 1 and tier 2 technical support via phone, remote tools, and in person.
• Respond quickly to client tickets, emails, and calls while keeping communication professional and clear.
• Troubleshoot hardware, software, networking, and security issues.
• Perform system upgrades, workstation deployments, and routine maintenance.
• Support Microsoft 365, cloud services, and common business applications.
• Configure and maintain network equipment (routers, firewalls, switches, Wi-Fi).
• Document support activities, resolutions, and client system changes.
• Collaborate with team members on larger IT projects and escalations.
• Deliver a professional, customer-first experience both remotely and on-site.

Qualifications

What We Offer

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