Security Alarm Center Specialist - 1st Shift

Security Alarm Center Specialist - 1st Shift

Provides burglary / intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary / intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.

Key Duties And Responsibilities :

• Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.
• Monitor and process alarm signals for company operated stores, offices & warehouses (robberies, burglaries, late opens, etc.)
• Process and communicate details as they pertain to incidents occurring at store locations.
• Perform Live Store Tours (LST) utilizing store's DVR systems remotely.
• Respond / react to alerts related to fraudulent store transactions.
• Reads, interprets, and follows procedures described in the internal Knowledge Base
• Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor
• Completes other duties, including special projects, as assigned by Management
• Meets or exceeds key performance indicators of the role
• Maintains a high degree of confidentiality
• Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24 / 7 / 365 environment; must be flexible within hours of operation and willing to work overtime
• Provide assistance & support to Operations, Maintenance and Asset Protection personnel
• Data entry, general word processing and administrative activities

Education And Experience :

Education : High School / GED Required, Associates / 2 Year Degree Preferred

Years Of Relevant Work Experience : 2+ Years

Years Of Management Experience : NA

Certifications / Licenses : NA

Specific Knowledge And Skills :