Claims Litigation Manager Senior (Western States)

Claims Litigation Manager Senior

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty, and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity : As a dedicated Claims Litigation Manager Senior (Western States), you will be responsible for managing complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and empathy. This role is remote eligible in the Central, Mountain, or Pacific time zones, with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.

What You'll Do :

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Manages complex litigation, to include BI or Property cases involving serious bodily injury or property damage, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions, and aggravated liability; PIP / MP cases containing severe or catastrophic injuries, serious questions of law, extra contractual exposure, or other regulatory penalties to the association; Subrogation litigation involving analysis of legal recovery theories, affirmative defenses, and applicable laws and doctrines.
• Works independently with minimal supervision; acts as a resource for colleagues with less experience.
• Applies advanced knowledge of claims litigation processes.
• Proactively manages litigation and acts as liaison with members, internal, and external counsel.
• Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
• Represents USAA at mediations, case conferences, and / or trials.
• Reviews, audits, and approves legal fees and expenses.
• Partners and / or directs law firm vendors to facilitate timely lawsuit resolution.
• Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
• Synthesizes analyses, identifies root cause(s), and provides recommendations that influence litigation and business solutions.
• Provides insight and guides management and counsel on issues.
• Assists team members in reviewing, formulating, and documenting litigation plan and serves as a resource to team members on escalated issues of an unusual nature.
• Impacts a range of customer, operational, project, or service activities within own team and other related teams; works within broad guidelines and policies.
• May serve as assistant to the Director of Litigation Operations and assigned to work on special projects and develop / conduct training.
• Will be prepared to assume responsibilities of the DLO, as needed, and demonstrate team leadership characteristics.
• Ensures members receive high levels of service from themselves and law firm vendors.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have :

What Sets You Apart :

Compensation Range : The salary range for this position is : $103,450 - $197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty, and integrity. USAA attributes its long-standing success to its most valuable resource : our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond : the men and women of the U.S. military, their associates, and their families. In order to play a role on our team, you don't have to be connected to the military yourself you just need to share our passion for serving our more than 13 million members.

USAA is an EEO / AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection here.