Operations Associate

Operations Associate

This is a rare opportunity to join a talented and experienced team at the ground level to build a transformational company for a critical industry. If you've ever thought about working at an early stage startup, and are ready to get your hands dirty, this is an ideal opportunity to learn a ton and grow.

You will join our team as our first Operations Associate. You'll be working closely with the whole team - founders, product engineers, operations, customer support - to ensure our customers get value quickly and are widely successful with our product. You'll be the 'conductor' that coordinates with customers and the Vooma team to get customer problems solved, and make sure they're having an amazing experience with Vooma.

Objective of the Role

• Own the entire relationship with assigned clients, including gathering requirements, onboarding, account configuration, implementation, training, adoption, retention, satisfaction, even delight
• Establish customer relationships as a trusted advisor to help ensure the continued value of Vooma's products and services
• Develop and maintain customer-success strategies and best practices to accelerate customer time to value with our product. Interface with customer support resources and provide top-level support and white-glove service to onboard new accounts as-needed
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Maintain and report on existing customer success metrics and data
• Champion a culture of customer love in the company
• Work closely with the Sales department to ensure seamless transition into the Vooma client base
• Provide prioritized customer feedback to product and engineering
• Do whatever it takes to help our customers and Vooma succeed

Your Responsibilities Will Include

The role will evolve over time to focus on high priority initiatives at different stages of the company depending on the skills and interests of the candidate.

You're A Good Fit If You Have :

Compensation

This role is based in person in San Francisco, CA or Chicago, IL (not remote).