Program Specialist (15 month contract term) - Canada (Remote)

Program Specialist (15 Month Contract Term) - Canada (Remote)

Riipen's mission is big : eliminate underemployment. We believe we can do this by providing equitable access to project based learning opportunities to learners and earners across the world.

Riipen is hiring a Program Specialist to help us get there. The Program Specialist ensures a seamless implementation experience for Riipen's partners, overseeing technical platform setup on the Riipen platform, technical writing, user onboarding, and ongoing partner and user support.

This role involves cross-functional collaboration and customer-facing responsibilities, blending hands-on project work with exceptional support for assigned partnerships. The Program Specialist ensures partners receive timely, high-quality support throughout their lifecycle.

Alignment in delivering an elevated customer experience is essential for success in this role. The ideal candidate is committed to :

• Demonstrating technical aptitude and a willingness to learn
• Leading with curiosity and an optimization mindset
• Taking initiative and proactively driving projects forward
• Applying strong troubleshooting skills
• Adapting, growing, and embracing change
• Finding innovative solutions and improving inefficiencies
• Confidently managing upwards, providing insights, and influencing stakeholders when needed

This role is fully remote and open to candidates in Canada. This position is a full time (40 hours) 15-month fixed term contract opportunity.

Key Responsibilities

Implementation & Onboarding

Program Support & Leadership

Partner Support & Issue Resolution

Skills, Knowledge and Expertise

Bonus Points :

Benefits

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Riipen is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

A note on compensation for the role : The range listed is inclusive of variable compensation. All compensation is benchmarked internally and externally. Compensation offered is commensurate with experience and aligned with our pay equity practices.

About Riipen

Conceptualized by Dana Stephenson and Dave Savory for their capstone entrepreneurship project at the University of Victoria, Riipen addressed an issue that they faced personally as learners the challenge of gaining relevant work experience, building a network of possible employers, and then demonstrating their skills to that network in order to find work that would help them start their careers. They were facing the graduation conundrum You can't get a job without experience, but you can't get experience without a job.

Since inception in 2013, Riipen has expanded its reach internationally and has developed a state of the art technology platform that caters and provides significant competitive advantages for organizations and academic institutions while staying true to their original goal of supporting student development. Riipen has enabled 193,000+ students at 590+ post-secondary institutions and training providers to partake in applied learning with 31,000+ companies. All of this leads us to our mission : Eliminate Underemployment.

Our Hiring Process

Stage 1 : Application Received

Stage 2 : Internal Review

Stage 3 : Phone Screen

Stage 4 : Hiring Manager Interview

Stage 5 : Final Interview

Stage 6 : Offer

Stage 7 : Hired and begin onboarding!