Ambulatory Care Coordinator

Ambulatory Care Coordinator

Under the supervision of the Administrative Director or the Urology Faculty Practice, the Ambulatory Care Coordinator will be responsible for overseeing daily administrative operations, including patient scheduling, billing and authorization, and patient coordination. Urology Care Coordinator evaluates existing administrative processes and develops new administrative procedures to assure optimal practice operation. Responds to patient concerns and escalates sensitive situations as necessary. Works with Urology management to lead and implement projects that advance True North goals and strategic development. Generates and reviews reports and relevant data and suggests process improvements. Monitors revenue process to ensure claims are processed appropriately.

To see the salary range for this position :

Please note : An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

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The Urology Faculty Practice is a high-volume specialty clinic that focuses on a variety of urological diagnoses. The Urology Clinic treats adults with a wide range urinary tract diagnosis. These include common problems such as kidney and bladder stones, urinary tract infections, and urinary incontinence, and less common ones, such as obstructions of the urinary tract and painful bladder syndromes. In men, we provide treatment for benign conditions of the prostate gland, erectile dysfunction and male infertility. Our team is also nationally known for expert repair of traumatic injuries to the genitals and urinary tract.

Required Qualifications :

• Bachelor's degree in related area and / or equivalent experience / training.
• 3-5 years of relevant experience
• Thorough knowledge of the clinical and operational implications of medical billing practices including coding, billing systems and documentation requirements. Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Thorough understanding of medical terminology and specialized clinical knowledge of clinic practice area.
• Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations.
• Excellent communication skills, including active listening and critical thinking. Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations.
• Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others.
• Productive in work volume, speed, quality and consistency. Ability to see projects through to completion on deadline. Excellent interpersonal judgment and discretion. Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers.
• Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management. Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation.
• Thorough knowledge of data management and documentation methods used in ambulatory care clinics.

Preferred Qualifications : N / A

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Job Code and Payroll Title : 004478 AMBUL CARE ADMSTN CRD 3 CX

Job Category : Administrative Support

Bargaining Unit : Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class : Career

Percentage : 100%

Location : San Francisco, CA

Work Style : Fully Remote

Shift : Days

Shift Length : 8 Hours

Additional Shift Details : Monday - Friday