Engineering Operations Technician, ADC InfraOps DCEO

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Engineering Operations Technician (EOT) are Amazon's front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards / switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24 / 7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.

This position requires that the candidate selected be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility.

Military Ratings / MOSs

Navy : AD, AE, AT, CE, CM, EM, EMN, ET, ETN, EW, FC, FT, MM, MMN, MT, EN, STG, STS, UT

Army : 15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52F

Marines : 612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337

Air Force : 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031

Key job responsibilities

Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire / life safety equipment within the data center

Troubleshoot of facility and rack-level events within internal SLAs

Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements

Provide support to Data Center Operations technicians

Perform root cause analysis of equipment failures

Ensure all safety procedures are adhered to while performing work

Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)

Take daily operational readings of all mechanical and electrical equipment through routine rounds / log taking (temperatures, voltages, currents, etc.)

Utilize internal CMMS to manage building workflows and spare part inventory

Supervise contractors who perform servicing or preventive maintenance

Respond to off hour emergency calls per on call rotation for any one of the region's sites

Fully comply with all physical security procedures and policies

Drive innovation while reducing operational costs in the facilities

Manipulate small wires and objects

Perform the following tasks, with or without reasonable accommodation :

Walk job sites in uneven terrain

Work at heights and from ladders

Regularly lift and / or move up to 39 pounds; and participate in group lifts for 40 pounds or more

Bend or twist the body into unusual positions while working

Push or pull heavy objects into position

Work in noisy environments

A day in the life

After an initial training period, you will support data center infrastructure operations on a shift schedule supporting our 24 / 7 staffing model. You will get information from your peer technicians who are ending shift, review the maintenance schedule for any tasks due that day, and then perform routine physical checks of our critical systems. After these rounds are complete, you and your shift partner will perform preventative maintenance, troubleshoot technical issues, take repair actions, and perform facility maintenance. You will also author technical procedures, work orders, and work on advanced qualifications and projects as your career progresses at AWS!

About the team

The cleared LCK DCEO team provides operations and maintenance of critical AWS data center facility infrastructure for our customers in the Intelligence Community.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

3+ years of maintenance experience on mechanical or electrical equipment in a mission critical environment (i.e. Data Center, telecom, etc.)

Experience with building management systems (BMS / EPMS)

Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Preferred Qualifications

Associate's Degree in Electrical Engineering, Mechanical Engineering or relevant discipline

Data Center Operations Experience or experience operating electrical or mechanical systems in a mission critical environment (i.e. military, telecom, etc.)

Fundamental knowledge of network design and layout as well as low voltage (copper / fiber) cabling

Experience with building management systems (BMS and EPMS control systems) and data collection / trending

Operating engineering license(s) such as DC II, DC III, or equivalent, Electrical or mechanical Journeyman License, CFC license (Universal or minimum Type II), and / or NFPA 70E Cert

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,300 / year in our lowest geographic market up to $152,700 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.