Senior Product Manager

Senior Product Manager

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 12 countries including LA Metro, MARTA, SEPTA, and MBTA rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

The Product team at Swiftly cherishes the delicate balance between delivering customer value, growing a sustainable business, and finding inspiration in technical constraints. We listen carefully and empathize with customers and end users to understand their pain points and craft smart and lovely solutions that scale. We help everyone at the company understand why features and products are important, so that our designers and developers are equipped to solve root problems, our customer success team can help our customers thrive, and our growth teams can connect our work to a compelling narrative grounded in the user's needs and customer impact. We believe in giving product teams hard problems to solve and empowering the team to solve them in creative ways.

While our customers are transit agencies, we never lose sight of the fact that our users and those they serve transit riders are human. We are meticulous about every transition and user flow to ensure that our products are intuitive, valuable, and engaging.

About the Role

Swiftly is looking for a Senior Product Manager experienced with data-centric web products to bring lovable and real-world-impacting products to transportation agencies and transit riders. You will focus on platform initiatives that help Swiftly reach new markets and multiply the value of all our products; areas like identity and access management, APIs and MCPs, localization, as well as our internal product operations.

What You'll Do

• Synthesize quantitative and qualitative data to identify and prioritize product opportunities.
• Conduct user and market research to explore and elucidate the problem space, including a handful of customer site visits per year.
• Collaborate on ideation and prototyping to explore the solution space and converge on the most promising solutions.
• Identify feasibility, usability, value, and business viability risks and proactively mitigate them, with particular focus on value and viability.
• Champion iteration, agility, and rapid course-correction in response to data.
• Devise smart success metrics and habitually measure success with honesty and curiosity.
• Ensure the team always has a refined backlog that's clear, actionable, and aligned with user needs and business goals.
• Lead or participate heavily in all team ceremonies.
• Partner with marketing to figure out the best way to bring products and features to market.
• Form a strong two-way collaboration with customer-facing teams, empowering them with product knowledge and context so they can win business and make customers succeed, and incorporating the insights they gain through daily customer interactions to strengthen our product plans.
• Form a strong two-way collaboration with other product teams and product managers, finding opportunities in areas of underlap and in shared challenges, including both customer-facing product surface area and internal challenges like process & tooling around usage analytics, user feedback, roadmapping, and success measurement.
• At the end of the day, all of our product managers have the same goal : ship useful, engaging, beautiful products to our customers and make those products succeed. In this role, you'll be focused on enabling that across all our product teams.

What Will Set You Up For Success

Pay Range

In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate's relevant work experiences / skills, and geographic location. Salary is one component of Swiftly's total compensation package, which also includes stock options, competitive benefits, 401(k) / RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.

US Salary Range : $100,000 - $180,000

Canadian Salary Range : $145,000 - $180,000

Beyond the Skills :

We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company :

Benefits : Competitive salary

Equity compensation for every employee

Medical, Dental and Vision

Retirement with Employer Match

Flexible Spending Account (FSA)

Home office setup reimbursement

Monthly cell / internet reimbursement

Monthly "Be Well" stipend

Flexible PTO with a recommended minimum

Flexible work environment

16 paid holidays, including holidays in months without US national holidays

8 fully paid weeks of leave for child birth / adoption

Travel note : Swiftly employees can generally expect to travel 12 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.

We are a truly mission-driven culture that is set to change the world of transit

We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve. Because we work with public agencies, we participate in E-Verify.