Customer Service Representative II

A company is looking for a Customer Service Representative II - RGA (remote USA).

Key Responsibilities

Responds to and resolves customer / sales requests including returns, pricing credits, and defective products

Collaborates with other departments to ensure accurate and timely processing of credits and returns

Adheres to service quality standards and stays updated on new processes and initiatives

Required Qualifications

2 years of customer service experience in an ACD environment

Strong knowledge and understanding of mainframe systems

Good PC and Excel knowledge, along with excellent keyboarding skills

Ability to balance multiple assignments and prioritize tasks efficiently

Participation in Continuous Improvement and support for PPI projects