RESIDENTIAL CARE TEAM SUPERVISOR / EXPERT

Residential Care Team Supervisor / Expert

The Residential Care Team Supervisor / Expert is responsible for overseeing the daily operations of a residential care facility, ensuring high-quality services and a safe, supportive environment for residents. This position provides leadership, supervision, and guidance to direct care staff while ensuring compliance with Arkansas state regulations and policies. The role requires strong leadership, problem-solving, and communication skills to effectively manage personnel, resolve resident concerns, and maintain operational efficiency.

Primary Responsibilities :

• Supervise, train, and evaluate direct care staff to ensure high standards of resident care and facility operations.
• Oversee the implementation of individualized care plans tailored to residents' medical, social, and emotional needs.
• Monitor resident well-being and coordinate services with healthcare providers, therapists, and caseworkers.
• Respond to resident concerns, grievances, and emergency situations in a timely and effective manner.
• Ensure the facility operates in compliance with Arkansas health and safety regulations, Medicaid requirements, and agency policies.
• Conduct regular inspections and audits to maintain a clean, safe, and efficient living environment.
• Maintain accurate records, documentation, and reports related to resident care, staff performance, and incident management.
• Provide guidance and support in behavioral interventions, crisis management, and de-escalation techniques.
• Serve as the point of contact during emergencies, including medical incidents, behavioral issues, and facility-related concerns.
• Mediate and resolve conflicts between residents, staff, and external stakeholders professionally and fairly.

Knowledge and Skills :

Minimum Qualifications :

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.