Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in San Antonio, Texas. This is a contract position where you will play a critical role in scheduling patients for preventative health care screenings. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training.

Responsibilities :

• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.
• Handle a minimum of 70-80 calls per day to maintain productivity standards.
• Utilize computer systems to track and manage scheduling data effectively.
• Collaborate with experienced employees during training and transition to working independently.
• Maintain professionalism while managing interruptions and prioritizing tasks.
• Apply medical knowledge to assist patients and enhance scheduling processes.
• Demonstrate familiarity with healthcare systems, including EMR and TRICARE.
• Ensure adherence to business casual dress code while engaging with patients and team members.
• Provide excellent customer service to address patient inquiries and concerns.
• Follow established protocols and guidelines to meet organizational goals.
• Proven experience in customer service or scheduling roles.
• Strong proficiency in computer systems for data tracking and management.
• Familiarity with medical terminology and healthcare processes is highly preferred.
• Ability to handle a high call volume efficiently and with attention to detail.
• Excellent communication skills, both verbal and written.
• Capacity to work independently after training while managing interruptions.
• Knowledge of healthcare systems such as EMR and TRICARE is a plus.
• Commitment to maintaining a business casual dress code and a focused demeanor.