Residence Inn Atlanta Midtown - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

This Residence Inn is 5 minutes’ walk from the nearest Metro and less than a mile from Atlantic Station. It features a fitness center and free Wi-Fi throughout the hotel. Every spacious suite features separate living and sleeping areas, as well as a fully-equipped kitchen. All rooms have satellite TV, air conditioning and a well-lit work desk. Breakfast is served each morning and the hotel also offers room service facilities. There are numerous restaurants and cafés within a few minutes’ walk of the hotel. Paid hotel garage parking is available. Residence Inn Atlanta Midtown 17th Street benefits from a central location, just 1 miles from Atlanta Botanical Gardens, and less than 2 miles from Georgia Institute of Technology. Residence Inn Atlanta Midtown 17th Street is 10 miles from Atlanta International Airport.

Application deadline for Colorado positions :

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