The Shift Leader is responsible for overseeing restaurant operations during assigned
shifts, managing team members, ensuring customer satisfaction, and maintaining food
safety standards, a clean restaurant, and a positive work environment. The Shift Leader
supports the General Manager and Assistant Manager in driving operational success
and upholding company values.
Key Responsibilities :
Leadership
- ? Assist with training, coaching, and developing team members.
- ? Demonstrate commitment to WKS Values : Integrity, Loyalty, Winning, Service, and
Teamwork.
? Enforce uniform and grooming standards and ensure compliance with workplaceconduct policies.
? Communicate effectively with management and team members.? Promptly report claims of harassment, discrimination, retaliation, wage and hourviolations, bullying, workplace violence, or other inappropriate behavior to the
District Leader and Human Resources.
Operations Management
? Oversee restaurant opening and closing procedures, including security protocolsand cash handling.
? Assist with food ordering, scheduling, and maintaining inventory levels.? Monitor and ensure compliance with walk-throughs and Wendy's CriticalChecklist.
? Conduct internal self-assessments using company tools (TrueView) and ensurecompliance with Health Department and Wendy's Food Safety Audits.
? Cover workstations and assist during breaks as needed.? Ensure compliance with company timekeeping policies and report any concernsto the supervisor.
Customer Service
? Ensure high levels of customer service by achieving company standards forFriendliness, Accuracy, Cleanliness, Speed, and Taste.
? Resolve customer issues in a timely and professional manner using companycustomer service processes (BLAST and the No Fault Policy).
Financial Management
? Assist with cash handling, smart safe, and POS systems (SBO.net).? Manage cash registers, phone calls, orders, and company funds. Conduct safeand cash drawer audits and prepare change orders.
Physical Requirements & Work Environment :
The Shift Leader must be able to perform the following physical requirements :
The physical demands and work environment characteristics described here are
representative of those that an employee must meet to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform these functions.
Physical Activity
? Reaching, carrying, writing, bending, stooping, grasping, standing, climbing,twisting, sitting, filing documents, and walking.
? Sweeping, lifting, pushing / pulling.? Using the telephone, computers, and restaurant technology.? Handling cleaning chemicals in accordance with Wendy's Total RestaurantCleaning Program.
? Driving occasionally if business needs require travel.? Standing and walking for long periods.? Communicating with customers and co-workers.Physical Requirements
? Lift up to 20 pounds regularly and up to 75 pounds with assistance.? Physical activity may be sporadic.? Periodic travel to meetings or nearby store locations may be required.Work Environment
? Exposure to heat, burn hazards, wet surfaces, and cleaning chemicals.? Work is performed in both indoor and outdoor conditions.Requirements :
? Minimum of 2 years of supervisory experience in a restaurant setting.? Must be at least 18 years of age.? High school diploma or equivalent, some college coursework preferred.? Excellent leadership and communication skills.? Strong problem-solving and decision-making skills.? Ability to work in a fast-paced, dynamic environment.? Ability to multitask and prioritize effectively.? Knowledge of health and safety regulations as required by Wendy's International,WKS, and applicable local and state laws.
? ServSafe certification required.? Proficiency with cash handling, smart safe, and POS systems (SBO.net).? Comfortable with email and company technology platforms (WKSConnect,WeLearn, etc.).
? Ability to work flexible schedules, including weekends and holidays.? Access to reliable transportation to report to scheduled shifts, trainings, andmeetings.
? Willingness to work at nearby store locations within the district as needed, basedon business demands. Reasonable notice and consideration for distance will be
provided.
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