Program Manager III Caregiver Experience

Program Manager III Caregiver Experience

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The role of the Program Manager III will be responsible for overseeing critical work that supports the caregiver experience across the enterprise. This caregiver will be a part of the Jack, Joseph and Morton Mandel Global Leadership and Learning Institute. The institute is designed to provide experiential classes and online learning modules at every experience level to give Cleveland Clinic caregivers the tools and the connections they need to find success, while allowing them to develop their own career path.

Creating connections, learning and growth opportunities and delivering on what matters most to our caregivers, every step of the way.

This role is responsible for managing and advancing programs focused on caregiver experience across the organization. The Program Manager III will partner closely with various stakeholdersincluding HR, operations, and frontline caregiversto translate strategic priorities into caregiver experience programs. This position plays a key role in creating an environment where caregivers feel heard, valued, and supported, contributing directly to retention and caregiver satisfaction.

We are seeking someone who has experience in project management or project coordination to support a portfolio of 10-15 workstreams at any given time.

A caregiver in this position works a hybrid schedule, Monday-Friday 8 : 00am-5 : 00pm, located at Cleveland Clinic Administrative Campus in Beachwood, OH.

A caregiver who excels in this role will :

• Manage and implement programs focused on improving caregiver experience.
• Maintain and enhance systems and processes to support program success.
• Develop and track metrics to assess the impact and success of caregiver programs.
• Serve as a liaison with all levels of the organization and outside the community.
• Collaborate across departments to ensure caregiver initiatives are aligned and effective.
• Manage multiple priorities and projects with competing deadlines.
• Allocate time to meet completion requirements.
• Serve as a coach and mentor for other positions in the department.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.
• Lead or support projects related to caregiver feedback, engagement, and recognition.

Minimum qualifications for the ideal future caregiver include :

Preferred qualifications for the ideal future caregiver include :

Physical Requirements :

Personal Protective Equipment :

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Cleveland Clinic Health System is pleased to be an equal employment employer : Women / Minorities / Veterans / Individuals with Disabilities.