Field service technician-Federal way,WA

Caffeinated Coffee Repairs is more than just a repair company — we exist to keep the coffee world brewing. Founded in 2016 by Shane Eastwood, a former Starbucks barista and manager, Caffeinated Coffee Repairs was built on a simple idea: coffee equipment repair could be done better. What started as a passion for great coffee and quality service has grown into an industry leader trusted by some of the biggest names in coffee and hospitality.

Today, our team spans Texas, New Mexico, Louisiana, Arkansas, Oklahoma, Oregon, and Washington, supporting clients with expert service across the South-Central and Pacific Northwest United States. We service a wide variety of brands of espresso machines, coffee brewers, and grinding equipment — providing everything from preventative maintenance to emergency repairs — to ensure every machine delivers consistency, reliability, and the perfect cup. For us, it’s not just about fixing equipment, it’s about creating experiences.

At Caffeinated Coffee Repairs, we pride ourselves on technical excellence, dependable service, and long-term partnerships. Every member of our team contributes to a culture of professionalism, collaboration, and customer focus. Together, we help spark joy in every cup, one service call at a time.

About the Company

Caffeinated Coffee Repairs was founded in 2016 by Shane Eastwood, a former Starbucks barista and manager, with a simple goal: provide better, more reliable coffee equipment service. What began as a passion for great coffee and quality workmanship has grown into a trusted service partner for many of the coffee and hospitality industry’s leading brands.

Today, our technicians support clients across Texas, New Mexico, Louisiana, Arkansas, Oklahoma, Oregon, and Washington, servicing a wide range of espresso machines, coffee brewers, and grinding equipment. From preventative maintenance to emergency repairs, our mission is simple — keep equipment running smoothly so every cup is served at its best.

At Caffeinated Coffee Repairs, we combine technical expertise, dependable service, and long-term partnerships to help keep the coffee world brewing.

We have a solid team throughout the Texas market, as well as New Mexico, Louisiana, Arkansas, Oklahoma, Oregon, and Washington State. As a team we support all areas to service our customers above and beyond their expectations.

Job Description

We perform service calls, preventative maintenance, and installations of coffee equipment for all our customers. We specialize in many different espresso machines, brewers, and grinding equipment. We are one of the largest vendors in the nation helping keep the coffee world brewing. New hires begin riding along with a certified technician until we can get them enrolled in a certification class. We work with several different manufacturers.

Once trained and certified you can then go out on your own with a work vehicle. Although the job is mostly independent work, we still work as a team to support each other. We also thrive to have great customer interaction, and to keep our customers satisfied. Technology has changed a lot, so we work on some of the most advanced equipment that requires lots of troubleshooting from time to time. If this sounds interesting to you and want to become a coffee technician, please apply and leave your resume!

Caffeinated Coffee Repairs is seeking a passionate individual with a love for coffee to join our team as a Service Technician. No technical experience is required; we welcome candidates with a genuine enthusiasm for coffee and a willingness to learn. Previous experience repairing appliances or experience as a barista is a plus but not necessary.

Responsibilities:

· Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory

· Foster strong customer relationships and inspire loyalty through professional and reliable service adhering to safety standards.

· Meet Service Level Agreement (SLA) requirements by conducting thorough inspections, timely maintenance, and accurate paperwork completion.

· Diagnose and troubleshoot equipment issues.

Skills and Qualifications:

· Service mindset and passion for seeking customer satisfaction.

· Ability to work independently and as part of a team.

· Must enjoy coffee, tasting

· Smartphone proficiency for inventory management, scheduling, and other tasks.

· Must be able to lift 50 lbs. without assistance.

· Valid driver's license with a clean driving record.

Must maintain a reliable smartphone capable of accessing required training, scheduling, and communication tools.

Must have reliable transportation to and from work and training during the initial training period.

What Caffeinated Coffee Repairs Has to Offer You:

· Competitive base pay based on experience and certifications.

· Benefits eligible within the first 90 days: Medical, Dental, and Vision Insurance, 401K Match.

. Paid Time Off (PTO) accrued based on hours worked and available for use after the initial eligibility period. PTO may be used for vacation, personal time, or sick leave in accordance with company policy.

· Professional and career development opportunities.

· Military Friendly and Equal Opportunity Employer

Job Type: Full-time Pay: $22.00 - $27.00 per hour Expected Hours: 30 – 60 per week

Pay Types: Holiday time pay, Overtime pay Work

Location: On the road with Company Vehicle

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