Business Operations Specialist

Business Operations Specialist

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.

As the Business Operations Specialist, you will be responsible for the support execution of the company's Enterprise Capabilities Program and other strategic digital initiatives by providing strong operational coordination, visibility, and follow through. This role is focused on turning strategy into structured plans, tracked commitments, and consistent execution across sales, operations, IT, marketing, and field teams to ensure that Yancey Bros. Co. is the North America leader in the Enterprise Capabilities Program.

This is an in-person role that requires 8-hour days/5 days a week at our office in Austell, Georgia. No sponsorship or relocation assistance is provided.

Primary Responsibilities:

• Support execution of the Enterprise Capabilities Program by tracking required activities, milestones, deliverables, and readiness criteria.
• Maintain program workplans, timelines, action logs, and execution trackers.
• Coordinate inputs across internal teams to ensure enterprise capability requirements are understood, aligned, and completed on schedule.
• Prepare clear, executive?ready status updates, dashboards, and supporting materials.
• Identify execution risks, gaps, or delays and escalate with recommended mitigation actions.
• Work closely with Caterpillar to identify best practices, changes, and priorities.
• Provide operational support across multiple digital initiatives (eCommerce, telematics, digital onboarding, adoption, enablement, and related platforms).
• Track cross?program dependencies, action items, and ownership to ensure alignment and reduce execution friction.
• Support governance routines including cadence meetings, agendas, documentation, and follow?ups.
• Help standardize operational artifacts such as templates, trackers, scorecards, and reporting formats
• Act as a coordination point between business teams, IT, vendors, and field stakeholders.
• Translate enterprise initiatives into clear operational tasks and expectations.
• Ensure information flows consistently across teams to maintain alignment and accountability.
• Maintain program?level KPIs, scorecards, and dashboards tied to enterprise capabilities and digital execution.
• Compile insights from multiple data sources into clear, leadership?ready summaries.
• Monitor progress against commitments and highlight trends, risks, and opportunities for improvement.
• Support leadership decision?making through accurate, timely, and actionable reporting.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

To be successful in this position you should have strong organizational and project management skills when it comes to turning strategic initiatives into structured plans, timelines, and tracked commitments. Excellent communication abilities will be essential for coordinating across sales, operations, IT, marketing, and field teams to ensure alignment and visibility. You should possess strong attention to detail and operational discipline to monitor progress, identify gaps, and drive consistent follow-through. The ability to collaborate cross-functionally while also working independently to maintain momentum and accountability is essential to this role.

Education/Experience:

• Bachelor's degree in business, Operations, Information Systems, or related field (or equivalent experience).
• 35 years of experience in business operations, program support, project coordination, or digital operations roles.
• Experience building and maintaining trackers, dashboards, timelines, and executive summaries.
• Experience supporting enterprise programs or transformation initiatives.
• Experience in a dealer or OEM organization.

Required Qualifications/Skills:

• The ideal candidate is highly organized, execution?oriented, and comfortable operating across multiple workstreams. This position plays a critical role in ensuring priorities, timelines, dependencies, performance metrics, and improvement opportunities are clearly defined, monitored, and acted upon.
• Strong organizational and execution skills with the ability to manage multiple workstreams simultaneously.
• Strong written and verbal communication skills.
• High attention to detail and strong follow?through.

Physical Demands/Environmental Conditions:

• Sedentary: Seldom Lift/Carry/Lower 1 15 Lbs, Never Lift/Carry/Lower +15 Lbs.
• Frequently sitting, repetition hand/wrist simple grasping.
• Occasionally pushing/pulling, reaching.
• Seldom bending/twisting, walking, standing.
• Never crouching/stooping/squatting, crawling/kneeling, climbing/stepping.
• Corporate office setting; Climate controlled environment. Work under fluorescent lighting. Moderate noise levels. Possible noise and vibrations carried over from the shop.

Values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure:

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program:

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off:

• Paid Holidays
• Paid Sick Leave

Career Development:

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.