Account Manager
The Account Manager will be responsible for driving revenue growth by proactively managing and retaining relationships with existing mid-sized customers within an assigned territory. The Account Manager will achieve this by increasing penetration of LRS's full suite of services, fostering long-term customer loyalty, and negotiating profitable service agreements.
Maintain and grow existing customer relationships by providing exceptional service and building long-term loyalty.
Utilize Salesforce daily to schedule and document activities, develop detailed customer profiles, and track progress.
Effectively communicate LRS's value proposition and unique selling points to close business and overcome objections.
Negotiate, update, and renew customer service agreements for account profitability.
Stay current on market and competitive trends to anticipate customer needs.
Meet regularly with sales leadership to review activity and opportunities.
Develop industry and company knowledge for targeted revenue growth.
Support company pricing initiatives by proactively communicating with customers.
Respond swiftly to cancellation requests and maintain accurate customer information and contract expiration dates.
Collaborate with the Operations team to address customer service issues.
Build relationships by participating in company events and industry networking opportunities.