Patient Service Technician

Patient Service Technician

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

Job Summary

The Patient Service Technician is responsible for delivering and picking up equipment from homecare patients.

Essential Duties And Responsibilities

• Delivers and picks up equipment from homecare patients. Sets up equipment and instructs patients on the basic use of equipment. Assists patients in solving problems regarding equipment use.
• Schedules and organizes daily deliveries and pickups according to geographic territory. Loads and unloads durable medical or infusion equipment, oxygen and medical supplies onto delivery vehicle.
• Complies with all applicable regulatory requirements including providing documents needed for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers) and vehicle inspection and maintenance regulations.
• Completes necessary paperwork including daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs. Distributes paperwork to appropriate personnel.
• Notify supervisor if any one of the following items is discovered in the patient's home:
  • Physical abuse of any family member
  • Home environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for children
  • Animals in the home that cause unsanitary conditions
• Maintains daily vehicle maintenance logs and incident reports. Ensures vehicles are in proper working condition. Ensures preventive maintenance on vehicles is performed on a timely basis according to D.O.T., F.D.A. and Joint Commission.
• Responds to emergency delivery calls as needed and on an on-call basis.
• May clean and assist with the repair of equipment.
• Performs routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes. Reports malfunction to supervisor.
• Performs other related duties as directed by supervisor.

Supervisory Responsibilities

• N/A

Minimum Required Qualifications

Education and/or Experience

• Education or experience equivalent to a high school diploma is required.
• At least one-year related work experience is required.
• Must be at least 21 years of age or older at the time of hire.
• Minimum of three years driving history required.

Certificates, Licenses, Registrations or Professional Designations

• Must possess a valid Driver's license.
• Successful completion of Apria Healthcare's Driver Training Program.
• Must meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commissions regulations.

Skills, Knowledge And Abilities

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility

Computer Skills

• Basic computer skills

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic math skills.

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

• Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand held device, telephone and use a document imaging system and manipulate documents.
• Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
• Employee continually engages in activities that require talking and hearing.
• This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
• The employee must possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.
• Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
• Strength Aspects:
  • Frequently required to stand and lift objects from 1" to 36" high with weights ranging from 10 lbs - 160 lbs, and carry objects for distances ranging from 1 ft -350 ft, including travel up and down stairs or in elevators.
  • Frequently required to push or pull objects weighing from 20 lbs 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting or smooth floors. Distances pushed or pulled could range from 1-25 ft on average.
  • Frequently required to grip objects with hands, up to 15 lbs of force.
  • Frequently required to grip objects with fingers, up to 10 lbs of force.
• Body Position and Flexibility Elements:
  • Frequently required to climb 100 stairs on average ranging from 3"-10" in height,
  • Frequently stepping in and out of company vehicles ranging up to 20" in height.
  • Occasionally required to climb ladders up to 10' high, in general.
  • Frequently required to bend down at the waist to a torso level of 24" above the floor.
  • Frequently required to reach, on average, 20" away from the body.
  • Occasionally required to kneel on one or both knees and squat to perform many of the above tasks.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

• The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
• The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
• There is moderate exposure to dust, fume, mists and odors.
• Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
• General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
• During off site travel events the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes and odors, as well as cryogenic and cleaning agents.
• During off site travel events the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter into patient homes.
• May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
• Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
• Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment.