Care Support Specialist (CSS)

Care Support Specialist (CSS)

Job Category: Direct Care Staff

Posted: March 20, 2026

Full-Time

On-site

Rate: $17.42 USD per hour

Location: onsite in Ann Arbor, MI

Position: CSS

Hourly: $17.42

Benefits start after 30 days: Health, Dental, Vision and many more

All offers of employment are contingent upon background screens

Description

We are growing and looking for Care Support Specialist's!

Do you have a caregiving background?

Do you have experience providing exceptional care and redirecting behaviors?

Do you have knowledge of CMH/TBI residents?

If so, we invite you to consider a career at Eisenhower Center. Below are more details before you decide to apply:

Care Support Specialist Essential Duties

• Provide opportunities through the day to help residents meet their goals.
• Adhere to the person-centered plans, and behavior plans as written for each resident.
• Provide quality of care and safe and healthy setting free from harm while upholding the rights of all residents. Create a space of trust and relationship with all residents.
• Transport residents and attend appointments, advocate, and obtain necessary documentation, when needed.
• Must remain awake and immediately accessible in all homes requiring 24/7 care.
• Staff in Full Time/Part Time Slots are expected to work the set schedule consistently and are permitted to pick up additional shifts with approval.

Competencies Required

• Client focused and strong communication skills.
• Take the initiative to provide excellent care and goal driven with clients.
• Engaged and collaborative with clients and coworkers.
• Trustworthy, reliability and confidentiality at all times.
• Committed to building and supporting a culture that is inclusive for all.
• Following all processes, policies, and procedures.
• Focus on our purpose to create and maintain a safe and positive environment for our clients, making an impact on their daily lives.

Key Accountability Items

• Job Performance: Maintain zero advisements for any performance related issues including attendance, documentation, compliance, engagement, attitude and paraverbal.
• Attendance: Must be on time for all shifts and must be in attendance for shift report during shift exchange.
• Documentation: Accuracy and completeness with Daily Progress Notes (DPN), Direct Data Sheet (DDS) and any other unit documentation.
• Compliance: Fully compliant with all organizational training and updates in policies.
• Engagement: Maintaining full engagement with residents while on shift.
• Attitude: Maintain a positive attitude on the floor and with all residents and staff.
• Paraverbal: Ensure there is no poor paraverbal usage while on the floor with residents and staff.

Care Support Specialist Preferred Qualifications and Education Requirements

• A minimum education of high school diploma or GED.
• Valid Driver License and reliable transportation.
• Previous experience in healthcare field
• Experience with providing direct care to individuals with disabilities.
• Ability to accept constructive feedback.
• Ability to pass background checks as required by regulatory agencies
• Ability to follow instructions, work independently and demonstrate patience and empathy.
• Strong interpersonal and communication skills.

The Ideal Candidate

• Excellent verbal and written communication skills
• Ability to work independently or as a collaborative member of a team
• Ability to direct other team members and coach others
• Knowledge of CMH/TBI residents and behavioral redirection
• Ability to provide exceptional care and assistance with ADLs
• Demonstrating client-focused strategy skills
• Demonstrated skill in reporting, and summarizing daily tasks and worksheets
• Ability to make decisions and take initiative in problem resolution
• Ability to exercise tact and responsibility with handling confidential information

Eisenhower Center is an EEO employer Veterans/Disabled and other protected categories and is a 2019 Bronze Veteran-Friendly Employer, Michigan Veterans Affairs Agency. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Eisenhower Center endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (734) 677-0070. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not have access to compensation information.