Relationship Support Manager

Work Mode: Hybrid schedule requirement of a minimum of 3 days per week Responsibilities: Requirements Management: Collaborate with company, stakeholders, or internal teams to gather, document, and prioritize project or service requirements within Jira, utilizing epics, user stories, and tasks. Analyze and validate requirements in Jira for clarity, feasibility, and alignment with organizational objectives, ensuring proper categorization and prioritization. Maintain a traceable requirements repository in Jira, using custom fields, labels, and workflows to track updates, changes, and dependencies. Communicate requirements clearly to relevant teams via Jira dashboards and reports, ensuring shared understanding and execution alignment. Quality Control of Execution: Monitor and evaluate the execution of requirements to ensure deliverables meet quality standards and stakeholder expectations, using Jira to track progress and issues. Develop and implement quality assurance processes, including metrics, checkpoints, and feedback mechanisms, integrated with Jira workflows. Conduct regular audits to identify deviations from requirements, leveraging Jira reports to recommend corrective actions and ensure compliance. Ensure adherence to organizational standards, industry regulations, and client-specific guidelines. Problem Solving and Process Design: Design, implement, and optimize systems and processes to address operational challenges and enhance efficiency, incorporating Jira for issue tracking and resolution. Identify recurring issues or bottlenecks through data analysis and develop proactive solutions, using Jira to manage and prioritize fixes. Refine processes using performance data and stakeholder feedback to drive continuous improvement. Collaborate with cross-functional teams to integrate problem-solving frameworks into workflows, leveraging Jira for seamless coordination. Data Analysis and Reporting: Collect, analyze, and interpret data related to requirements execution, project performance, and client satisfaction using Excel and other analytics platforms. Develop and maintain comprehensive reports, dashboards, and visualizations to communicate key performance indicators (KPIs), trends, and actionable insights, integrating Jira data where applicable. Use advanced Excel functions (e.g., pivot tables, VLOOKUP, macros, Power Query) to process large datasets, identify patterns, and support decision-making. Provide ad-hoc analyses to address stakeholder queries or support process improvements, pulling data from Jira as needed. Stakeholder Relationship Management: Deliver regular updates through data-driven reports and presentations on project progress, quality metrics, and issue resolution, using insights from Jira and Excel. Anticipate company needs and proactively address concerns using data analysis to enhance satisfaction. Facilitate conflict resolution and manage expectations to ensure alignment between stakeholders and delivery teams. Team Collaboration and Leadership: Work closely with Relationship Managers, technical teams, and data analysts to ensure seamless execution and reporting, using Jira for collaboration. Provide guidance on Jira best practices, data analysis, and reporting standards to team members. Foster a culture of accountability, quality, and data-driven decision-making within the team. Requirements: Education: Bachelor’s degree in Business Administration, Data Analytics, Project Management, or a related field (Master’s degree or certifications like PMP, Six Sigma, or Microsoft Excel Expert preferred). Experience: 3-5 years in relationship management, project management, or process improvement roles. 2 years of experience in data analysis and reporting, with a proven track record of using Excel for complex datasets. 1-3 years of hands-on experience with Jira for requirements management, including creating and managing epics, stories, and workflows. Preferred Skills: Technical Skills: Advanced Excel Skills: Proficiency in pivot tables, advanced formulas (e.g., INDEX/MATCH, VLOOKUP), macros, Power Query, and data visualization (e.g., charts, conditional formatting). Jira Expertise: Proficient in using Jira for requirements management, workflow customization, issue tracking, and reporting (e.g., dashboards, JQL queries). Other Requirements Management Tools: Familiarity with tools like Jama Connect or Visure is a plus. Data Analysis and Reporting Tools: Experience with Power BI, Tableau, or similar platforms for creating dashboards and reports. Knowledge of quality control methodologies (e.g., Lean, Six Sigma) and process mapping tools. Soft Skills: Exceptional communication and interpersonal skills to manage stakeholder relationships and present data insights. Strong analytical and problem-solving skills, with a focus on translating data into actionable recommendations. Detail-oriented with a commitment to accuracy in requirements, Jira workflows, and data outputs. Ability to work collaboratively in a fast-paced, cross-functional environment. Key Competencies: Customer-centric mindset with a focus on delivering value through data-driven insights and effective use of Jira. Strong organizational and time-management skills to balance requirements, quality control, reporting, and Jira-based tasks. Adaptability to evolving requirements and dynamic data analysis needs. Leadership in driving process improvements and fostering a data-informed, Jira-enabled team culture.