Customer Support, Associate

Description :

Required Function 1 :

We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers. As a call rep, processing incoming documents between calls is an essential function.

Required Function 2 :

Essential Responsibilities : Answer incoming phone lines Follow guidelines dictated in quality program for each call. Ensure security procedures are met in every interaction Utilize DE & all applicable systems to procure needed program details to answer the caller s questions in accordance with program guidelines. Ensure correct information is communicated in each interaction. Maintain call talk times while applying all file facts Following details of required call scripts

Required Function 3 :

Essential Responsibilities : Performs other functions as assigned Processing files. Follow processing guidelines

Required Function 4 :

Knowledge, Skills and Abilities : Ability to demonstrate customer service skills. Ability to use and decipher file details Ability to us de-escalation techniques on calls Ability to pay attention to detail while on calls or processing files. Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment. Ability to demonstrate good keyboard skills. Ability to maintain patient confidentiality. Ability to work independently, under pressure and within, restricted timeframes. Ability to adapt and thrive in a changing environment. Ability to manage time effectively. Ability to demonstrate a strong knowledge of customer service principles and practices.

Required Function 5 :

Work Conditions and Physical Demands : Primarily sedentary work in a general office environment. Ability to communicate and exchange information Ability to comprehend and interpret documents and data Requires manual dexterity to use computer, telephone and double monitors May be required to work extended hours based on special business needs.

Required Function 6 :

Minimum Education : High School Diploma or GED required Additional education is preferred

Required Function 7 :

Minimum Work Experience 2+ years of call center experience Must have at least 2 years consecutive with one employer Demonstrate customer service skills is required Able to function between two departments incoming calls

Enable Skills-Based Hiring

No

Dress Code

Additional Details

• Dress Code : Business Casual
• Client Interface Required : Yes
• Overtime Required : No
• Min Compliance Pay Rate : NA
• Max Compliance Pay Rate : 1001