Dispatcher

Coordinate field service & dispatch for a Facility Service Solutions company, support technicians, manage schedules, and ensure top-tier customer service in a fast-paced role. This Jobot Consulting Job is hosted by: Doug Wright Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume. Salary: $18 - $20 per hour A bit about us: Our extensive service provider network, coupled with proactive analytics and our proprietary cost management platform, enables us to offer a wide array of services. These include comprehensive facilities management (whether individual or specialized), trade services, and project services tailored for multi-site businesses in the Convenience, Grocery, Restaurant, and Retail sectors. Why join us? The Shift: Wednesday - Sunday 11:30a - 8p, Monday & Tuesday OFF Full benefits: Medical, Dental, Vision Generous PTO, vacation, sick, and holidays Job Details Job Details: We are currently seeking an experienced Consulting Dispatcher to join our dynamic Engineering team. In this crucial role, you will be the primary point of contact for our clients and will play a pivotal role in coordinating and managing our team of engineers. This position offers a unique opportunity to work in a fast-paced, high-growth environment where new ideas are encouraged and collaboration is a must. Responsibilities: As a Consulting Dispatcher, your main responsibilities will include: 1. Managing the dispatch of our engineering consultants to client sites, ensuring efficient scheduling and optimal utilization of resources. 2. Collaborating with project managers, engineers, and clients to understand project requirements and timelines, and coordinating accordingly. 3. Tracking and monitoring the progress of dispatched engineers, providing updates to clients and management as necessary. 4. Developing and maintaining strong relationships with clients, gaining a deep understanding of their needs and expectations to ensure the best level of service. 5. Handling emergency dispatch situations promptly and professionally, coordinating with relevant parties to resolve issues swiftly. 6. Utilizing dispatch software to record, track, and analyze dispatch activities, using this data to identify areas for improvement and implement necessary changes. 7. Assisting in the development and implementation of dispatch policies and procedures to enhance operational efficiency. Qualifications: The ideal candidate for our Consulting Dispatcher position will have the following qualifications: 1. A minimum of 2 years of experience in a dispatch coordination role, preferably within the engineering industry. 2. Exceptional organizational and multitasking abilities, with a proven track record of managing multiple projects and deadlines simultaneously. 3. Strong communication skills, both written and verbal, with the ability to effectively convey information to a variety of stakeholders. 4. Proficiency in using dispatch software and other relevant computer applications. 5. Excellent problem-solving skills, with the ability to think quickly and make effective decisions in high-pressure situations. 6. A customer-focused mindset, with a commitment to providing exceptional service to both internal and external clients. 7. A bachelor's degree in a relevant field is desirable, but not required. Prior experience in the engineering industry will be highly regarded. This is a fantastic opportunity for a dedicated and ambitious individual to further their career in a challenging but rewarding environment. If you have the necessary skills and experience, we would love to hear from you. Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. 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