Assistant General Manager (AGM)

NEW RESTAURANT OPENING!!

Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026.

In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.

At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.

Reporting to the General Manager we're looking for an Assistant General Manager to join our team and help us open our third US restaurant.

Work somewhere awesome:

Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.

As a Hawksmoor Assistant General Manager, you play a critical role in supporting the General Manger and leading the team in the successful day-to-day running of the restaurant. You ensure that Hawksmoor’s standards, culture, and quality are consistently upheld across all areas of the business, while driving performance, developing the team, and delivering exceptional guest experience. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.
Responsibilities include but are not limited to:

Guest Experience

• Role model exceptional hospitality, consistently delivering and elevating Hawksmoor service standards.

• Lead from the floor, ensuring seamless and memorable guest experience at all times.

• Support the management team in creating genuine hospitality moments and driving “Journey to Regular.”

• Ensure all food and beverage standards, recipes, and presentation guidelines are consistently executed.

• Maintain accountability for current CSI scores, identify opportunities, and implement improvements within the restaurant.

• Handle guest feedback and complaints with empathy, urgency, and professionalism, ensuring timely follow-up.

• Work closely with the Executive Chef and Bar Manager to ensure quality, consistency, and guest satisfaction.

Team Engagement & Culture

• Embody Hawksmoor values with professionalism, positivity, and integrity.

• Develop future leaders by mentoring other Managers and preparing successors.

• Oversee recruitment, headcount planning, and structured onboarding.

• Conduct consistent, high quality performance reviews, development planning, and regular check-ins with the team.

• Create opportunities for progression and cross-site development within the team.

• Champion the team in service, across the wider restaurant, and on Blink.

• Ensure structured pre-shift briefings, ongoing training, and effective communication.

• Foster a positive, inclusive environment where team input is valued and morale is strong.

Health & Safety

• Ensure full compliance with allergy protocols, food safety standards, fire procedures, and cleanliness policies.

• Complete all required training and consistently uphold hygiene standards.

• Ensure full compliance with all Department of Health regulations through regular walk-throughs and immediate action on any issues.

• Identify and resolve potential safety hazards to protect both team and guests.

• Ensure all incidents and accidents are properly documented and managed according to procedure.

Operational Standards

• Support and step into the General Manager role in their absence, ensuring continuity of leadership.

• Oversee daily operations, providing clear direction to salaried and hourly Team Members.

• Monitor team scheduling and labor performance to meet business needs and financial targets.

• Drive financial performance by controlling costs, managing inventory, and maximizing profitability.

• Partner with the Executive Chef and Beverage Manager on stock management and inventory control

• Ensure adherence to all financial procedures, including cash handling and safe management.

• Approve and oversee maintenance and repair needs to maintain operational standards.

• Recognize the impact of operational decisions on both guest experience and overall business performance.

• Enforce absence and lateness policies consistently and fairly.

Purpose & DEIB

• Champion Diversity, Equity, Inclusion, and Belonging within the restaurant.

• Foster an environment, addressing inappropriate behaviors or discrimination proactively.

• Recruit and retain a diverse, high-performing management and service team.

• Be knowledgeable about Hawksmoor’s charity partners.

• Support sustainability initiatives, waste reduction, recycling programs, and energy efficiency.

• Demonstrate a deep understanding of ingredient provenance and responsible sourcing.

• Inspire pride within the team regarding quality, sustainability achievements, and partnerships.

• Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation.

• Continuously identify opportunities to reduce food waste and improve environmental impact.