Patient Support Manager / Reimbursement Case Manager

🌟 We're Hiring : Patient Support Manager! 🌟

We are seeking a compassionate and experienced Patient Support Manager to lead our patient care initiatives and ensure exceptional service delivery. The ideal candidate will have strong leadership skills, healthcare experience, and a passion for improving patient outcomes through effective support programs and team management.

📍 Location : Lexington, United States

⏰ Work Mode : Work From Office

💼 Role : Patient Support Manager

What You'll Do :

• Case manage all steps required to gain access to therapy.

Act as liaison with medical offices .

Work with Specialty Pharmacy and insurance companies to obtain reimbursement information .

Perform benefit investigations with insurance companies as required.

Counsel patient / family on reimbursement options.

Manage patient transition to the company’s products.

Work with nurses to provide injection / infusion training to patients.

Maintain case history for all assigned patients in the CRM system .

Troubleshoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA’s, etc.).

Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases in assigned territories.

Professionally field incoming telephone calls while making a positive impression.

Answer patient and medical office inquiries; resolve customer problems .

Provide persistency and compliance support by making regular calls to patients / families.

Manage patient assistance requests ; work with partners to process applications.

Provide back-up coverage for other Patient Support Managers.

May attend patient meetings and represent the company at industry conferences .

Travel to sales meetings and medical offices as necessary.

What We're Looking For :

BA / BS in life sciences or communications preferred.

3-5 years of prior case management experience preferred.

Ability to multi-task, problem solve, and work independently.

Liaison experience with patients, families, physicians, and sites of care.

Experience working with specialty pharmacy partners , insurance companies , and nursing agencies .

Collaboration with Regional Business Managers , Patient Access Managers , and Managed Care / Government Accounts teams .

Strong emotional resilience and extraordinary positive attitude .

Exceptional listening skills; strong verbal and written communication skills.

Ability to handle sensitive information.

Skilled in problem solving complex reimbursement scenarios and recommending solutions.

Ability to remain professional during difficult patient or medical calls .

Ready to make an impact? 🚀 Apply now and let's improve patient care together!