Client Service Coordinator (30001) (30708)

The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agencys HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Office of Public Assistance.

The Office of Public Assistance (OPA) administers state and federal policies and regulations to determine eligibility for public assistance programs for low income or struggling families and other members of the community. Programs administered include Temporary Assistance for Needy Families (TANF) Supplemental Nutrition Assistance Program (SNAP) and a variety of health coverage programs.

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in-person and via a telephone helpline. This position listens to clients advises of available assistance and timely processes applications / benefits or advises of further documentation required. This position also interviews clients interprets policies and procedures and handles a large caseload with competing priorities in a fast-paced customer service environment.

Why Join DPHHS

Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health safety and well-being and to empower independence. By joining our department you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montanas comprehensive benefits package includes healthcare coverage retirement plans paid vacation sick leave and holidays work / life balance and eligibility to participate in the Public Service Loan Forgiveness (PSLF) addition DPHHS is the largest state agency with a wide range of advancement opportunities w hether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

Knowledge of public assistance programs and eligibility requirements.

Knowledge of customer service principles practices and positive public relations.

Detail oriented time management and multitasking skills.

Ability to adhere to confidentiality and proper release of information.

Meet minimum qualifications :

Associates degree or certificate in communications office management business human services sociology psychology or other field of study AND four years of job-related experience determining or processing eligibility for social programs and / or health financial loans unemployment collections call center etc.

OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload solving complex problems and handling competing priorities while meeting quality standards.

OR related bachelors degree and 2 years job related experience.

How to Apply

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women minorities and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial teleworkwithin the state of conditions will be provided by the supervisor and must adhere to state policy.

This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1 2026.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1