Universal Banker

PRIMARY PURPOSE : This position is responsible for acquiring, expanding, and enriching current and future member relationships by assisting and educating members in opening and managing their accounts and finances, building long-term relationships, and cross-selling the products and services that will help them be financially successful. Providing personalized, professional service to all members in an exceptional manner, and seeking out opportunities for additional business.

Monday-Friday 8 : 45am-5 : 15pm, every other Saturday 8 : 45am-1 : 15pm.

Pay Range : $22.25-$23.50 / hr plus incentives and 3% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

ESSENTIAL FUNCTIONS include the following :

• Assist members with basic requests related to deposits, withdrawals, check cashing, opening new accounts, completing service requests, and submitting credit applications.
• Proactively educate members on the features and benefit of the Credit Union’s products and services and actively cross sell and make qualified referrals for additional appropriate loan, deposit and fee income products and services.
• Establish trust and lasting relationships with members by building a personal connection through engagement, education, asking open-ended questions, listening, and having a consultative approach.
• Balance cash drawer daily and ensure accuracy.
• Working with members directly, handling physical money with a high level of accuracy.
• Responsible for providing notarial services to members, including witnessing and authenticating documents and verifying members identity.
• Receive direction from managers and exercise judgement within defined policies and procedures.
• Maintain a healthy sales pipeline by collecting member contact information and scheduling follow-ups for individuals who have a further need for engagement.
• Refer members to financial experts, as needed (e.g First Mortgage and Financial advisors).
• Properly diagnose and perform research to resolve moderately complex member issues including communicating with other departments for issue resolution.
• Consistently exceeds established sales goals.
• Assist, serve, and follow up as necessary with members who have fraud and forgery, deceased accounts, retirement services, account maintenance, business needs, and other unique account types to meet their continued needs and provide exceptional service.
• Support the branch community by being involved in Wings sponsored events and / or community events.
• Stay current on all Wings promotions and participates in contests and activities to support the goals.
• Follows through on risk and compliance processes and policies to ensure we safeguard our members’ assets, maintain their privacy, and act in their best interest.
• Supportive of a diverse and inclusive working environment.
• Always convey professional image by being respectful, courteous, and considerate of members and co-workers through verbal and non-verbal communications, adhering to dress code and maintaining a clean and organized workspace.
• Provide support to other teams within Retail Delivery, if needed, which may require travel.
• Perform additional responsibilities as assigned to meet business needs.

QUALIFICATIONS :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS :

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.