VP of Vacation Rental Operations

Company Overview:

Elevate Your Career in Luxury Hospitality with Luxe Haus

At Luxe Haus, we're raising the standard for luxury vacation rentals and property management in Park City and Deer Valley. Backed by over 40 years of award-winning expertise, we combine unmatched guest service with meticulous care for every home in our portfolio, which includes ski-in/ski-out estates, mountainside villas, and designer-curated condos.

Why Work at Luxe Haus?

You'll be part of a forward-thinking team rooted in creativity, integrity, and personal growth. This is your opportunity to craft unforgettable guest experiences, grow your career, and help redefine luxury hospitality in the mountains.

What You'll Do:

As the Vice President of Vacation Rental Operations, you will serve as the senior operational leader for Luxe Haus' vacation rental and property management division. You will oversee all aspects of operational performance — guest experience, homeowner relations, property care, revenue maximization, and team leadership. This role requires an experienced hotel operator with strong general manager expertise, exceptional strategic leadership ability, and deep knowledge of luxury hospitality.

Operational Leadership & Performance Management

• Lead and oversee the end-to-end operations of the Luxe Haus vacation rental portfolio, ensuring exceptional guest service, brand consistency, and operational excellence across all properties.

• Manage and mentor operational leaders, general managers, guest services teams, and field operations staff to achieve peak performance.

• Own key KPIs including guest satisfaction scores, operational efficiency, brand compliance, safety, and financial performance.

• Create and enforce SOPs, service standards, and inspection frameworks aligned with luxury hospitality expectations.

Homeowner, HOA & Stakeholder Relations

• Serve as the executive point of contact for high-value homeowners, homeowner associations, and luxury property partners.

• Build and maintain strong, trust-based relationships with HOA boards, presidents, and community leaders.

• Present strategies, reports, and operational insights to stakeholders to support retention and revenue growth.

Growth & Business Development Support

• Partner with the CEO and leadership team to support the expansion of the Luxe Haus rental and property management portfolio.

• Help define and execute growth strategies, including reservations optimization, portfolio expansion and retention, and nurturing owners and partners.

• Support sales functions by ensuring operational readiness, market competitiveness, and service excellence.

Systems, Operations & Technology Optimization

• Oversee and optimize operational systems, including PMS, CRM, maintenance platforms, housekeeping/vendor systems, reservations technology, and guest service tools.

• Identify opportunities for automation, workflow improvements, and operational scaling.

• Drive implementation of tools and processes that enhance efficiency, communication, and service quality.

Cross-Functional & Executive Leadership

• Collaborate with key departments, including Guest Experience, Marketing, Finance, and Property Management to ensure cohesive execution of company initiatives.

• Participate as a core member of the Luxe Haus senior leadership team, influencing long-term strategy.

• Represent Luxe Haus in community groups and industry organizations or events where needed.

Special Projects & Strategic Initiatives

• Lead operational readiness for new properties or service expansions.

• Spearhead large-scale initiatives related to service innovation, owner services, workforce optimization, and market development.

• Tackle high-impact special projects assigned by the CEO.

What You Bring:

• 10+ years of senior leadership experience in luxury hospitality operations (hotel experience required; vacation rental experience strongly preferred).

• Proven General Manager or Multi-Property GM background with direct oversight of teams, budgets, and service performance.

• Demonstrated expertise in guest services, property management, and reservations operations.

• Strong ability to manage complex stakeholder environments, including homeowners, HOAs, third-party service providers, and high-net-worth guests.

• Track record of delivering exceptional guest experience scores, operational efficiency, and financial performance.

• Deep understanding of luxury service standards and brand consistency within high-end hospitality environments.

• Highly proficient with hospitality systems (PMS, RMS, CRM, maintenance platforms).

• Exceptional communication, leadership, and relationship-building skills.

• Strategic thinker with the ability to lead through influence, inspire teams, and drive innovation.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-touch setting.

• Bachelor's degree in Hospitality, Business, or related field preferred (or equivalent experience).

• Must be based in — or willing to relocate to — Park City, Utah.

Benefits:

• Paid time off, including PTO, sick days, and vacation days

• Health insurance

• Dental insurance

• Vision insurance

• Retirement benefits or accounts

• Healthcare spending or reimbursement accounts (HSA, FSA, HRA)

• Wellness program

Location:

Park City, UT (Full-Time, On-Site)

Compensation:

$150,000 COE

Department:

Operations

Reports To:

CEO