Special Services Representative

Special Services Representative

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

The Special Services Representative is responsible for researching and responding to written and telephone inquiries from a variety of sources including the DOI, Cabinet for Health Services (CHS), Attorney General's Office, media, state / federal legislators, members, attorneys representing members and inquiries received from any of these sources addressed to company executives.

How you will make an impact :

• Researches and responds to written and telephone inquiries from a variety of sources to ensure an outcome that is appropriate and in accordance with contract language and regulatory requirements.
• Prepares written correspondence that effectively communicates the company's position and satisfies all regulatory requirements.
• Identifies procedural problems, issues or trends to reduce corporate risk and improve customer service.
• Appears at depositions in court or at the DOI to verify the company's policies and procedures.

Minimum Requirements :

Preferred Skills, Capabilities and Experiences :

For candidates working in person or virtually in the below location(s), the salary

Locations : New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Job Level : Non-Management Non-Exempt

Workshift : 1st Shift (United States of America)

Job Family : CUS >

Client Services