Call Center Representative

Make a difference today! We're hiring PART-TIME / FULL-TIME CALL CENTER REPRESENTATIVES!

Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal? You're on luck! We are looking for exceptional call center representatives that can register new customers and provide memorable experience to our existing customers over the phone.

A Little About Us...

Waterworks Aquatics is a premier swims school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Job Description :

As a Call Center Representative, you will be the first point of contact for the majority of our families at Waterworks Aquatics. You are entrusted with providing a warm and memorable experience to all of our customers. You will also be responsible for closing the deal by registering new families over the phone. There will be NO cold calling required for this position. We interact with families who are already interested in our services.

Primary Responsibilities :

• Ability to create relationships with new and existing families that lead to loyalty and customer retention.
• Convert leads into new customer registrations.
• Answer all incoming calls from customers and take appropriate action for each call.
• Follow and implement call flow scripts and disclosures on all calls.
• Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers.
• Work effectively in a team environment to support achievement of lesson registration goals.
• Maintain high customer satisfaction ratings based on explicit criteria set by the company.
• Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Recommend additional services to customers by understanding their needs.
• Assist with outgoing call projects by deadline given.
• Actively participate in and pass various continual training and role play assignments by the deadline given.
• Provide effective rebuttals to customers who are looking to release their lesson schedule.

General Qualifications :

Benefits :

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