CSI Case Manager

Purpose:

Case Manager on the Community Support Individual Team (CSI) will coordinate and provide comprehensive recovery and rehabilitation services to consumers participating in CSI program. Interventions include a range of therapeutic and behavioral services for individuals with both severe mental illnesses and/or substance abuse disorders. Services are generally delivered in the community. Case Manager will provide services in a culturally sensitive and appropriate manner.

Minimum Qualifications:

1. High School Diploma with at least 5 years of case management experience.
2. Knowledge of Recovery principles, Co-occurring Disorders Treatment concepts, and/or Evidence Based Treatment Models preferred
3. Excellent interpersonal, verbal, and written communication skills.
4. Valid Illinois driver’s license is required.

Competencies (Minimum Skills, Knowledge and Experience):

1. Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment in accordance with each client’s age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture
2. Ability to respond empathically to individuals with mental health issues
3. Ability to work collaboratively with individuals with mental health issues toward achieving long-term goals incrementally
4. Willingness to develop knowledge of community resources related to benefits, health care, housing and other resources and to assist individuals with accessing these resources
5. Clinical competencies, including motivational Interviewing techniques, as aligned with training mandated by C4
6. Knowledge of and ability to use appropriate behavior management techniques
7. Understanding of personal and professional boundaries
8. Ability to plan, develop and manage multiple projects
9. Organizational skills
10. Time and stress management skills
11. Communication skills to include interpersonal, teamwork, and collaboration skills
12. Conflict resolution and diplomacy skills
13. Computer literacy
14. Problem solving skills
15. Excellent interpersonal, verbal and written communication skills
16. Proficient in Windows environment

Duties and Responsibilities:

1. Provide case management, outreach, and aftercare services
2. Assess clients’ functioning, strengths, needs, and diagnosis
3. Assess for indicators of abuse
4. Develop treatment plan collaboratively with client by defining goals, specific outcomes, and time frames for treatment
5. Apply appropriate behavior management techniques
6. Provide culturally appropriate, competent and individualized linkage plans in accordance with each client’s age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs and culture
7. Determine appropriate type and level of services utilizing the Level of Care Utilization System for Psychiatric and Addiction Services (LOCUS) developed by the American Association of Community Psychiatrist
8. Facilitate psychiatric hospitalization when indicated
9. Work cooperatively with other members of the treatment team, offering and accepting assistance when needed.
10. Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community
11. Assist with outcome measures
12. Maintain compliance at all times with clinical documentation, timelines and agency policies and procedures including meeting required timeframes for documentation and service notes
13. Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor
14. Develop close working relationships with DHS and DMH funded agencies, and other mental health service providers throughout the north and west sides of Chicago and suburbs
15. Maintain compliance with confidentiality policies and procedures at all times
16. Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community
17. Other duties as assigned by supervisor