Install Coordinator

Install Coordinator

The Install Coordinator is responsible for planning, support of scheduling, and coordinating installation projects from start to finish. You will schedule installation jobs and prepare the installers so they can accomplish the highest quality installations, every time. This role ensures that projects are completed on time within scope, and to customer satisfaction while maintaining efficient communication between customers, installers, vendors, and internal departments.

About Albert Nahman Plumbing

Albert Nahman Plumbing, Heating, and Cooling is the leading provider of plumbing and HVAC services in the Bay Area. Our team is proud to celebrate 40 years of reliably caring for our customers, co-workers and community. We're also proud to build a workplace that promotes the personal and professional development of our employees.

At Albert Nahman, we're "The Peace of Mind Folk". We focus on the happiness and satisfaction of our customers by empowering our team with the best training, safety, and technology available. Our team is looking for an innovative, team-oriented problem solver who loves helping others and is excited by career growth.

Albert Nahman awards & recognition

• 1,000+ Google reviews at 4.9 stars!
• Named "Best Plumbing Contractor" by Oakland Magazine
• Rated "Diamond Certified" for 19 straight years
• Expertise "Best HVAC / Furnace Repair & AC Repair in Fremont"
• Nextdoor "Neighborhood Favorite"

Key Responsibilities

Schedule and coordinate installation appointments with customers and field technicians

Communicate project details, timelines, and expectations to installation crews

Serve as the primary point of contact for customers before, during, and after installation

Work closely with the lead installer and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company's financial goals.

Track the status of installations and provide updates to management

Prepare and distribute work orders, job packets, and related documentation

Verify that materials and equipment are ready and available for scheduled installs.

Work with vendors, suppliers, and logistics teams to resolve delays or shortages.

Maintain accurate records of completed installations, change orders, and customer communications.

Assist with billing, invoicing, and job costing as needed

Address customer questions, concerns, and follow-up requests promptly and professionally.

Support compliance with safety, quality and company policies

Professionally answering the phone in a polite, friendly manner

Know how to establish customer rapport to ensure highest levels of satisfaction.

Participate actively in all formal exercises and on-the-job training

Assist in completing accurate and timely paperwork.

Skills, Knowledge and Expertise

Benefits