Account Representative

Job Description

About Us :

For 40 years, Sharprint has been a leading player in the Screenprinting & Apparel space. Sharprint offers unique solutions for custom merchandise manufacturing, screenprint, embroidery, and direct-to-garment printing. Sharprint works predominantly in the promotional product and music space but does business in every corner of the industry.

Job Description :

Acts as liaison between customer and sales or production department. Receives customer print inquiries concerning prospective, current, and past orders. Maintains daily updates of the production schedule and keeps the customer informed about the status of their job by performing the following duties personally.

Essential Duties and Responsibilities

• Talks with customers by phone or in-person about printing requirements and collects production print specifications for a printing job.
• Consistent follow-ups with customers, management, and vendors.
• Data and order entry
• Fills out pre-production order specification form, detailing perimeters of print job.
• Coordinates the handling of customer pre-press material and specifications to print job.
• Coordinates the preparation of all written quotes and proposals.
• Maintains daily updates of the production schedule, noting any deviations.
• Handles phone inquiries for job status, estimates, orders, changes, and complaints.
• Keeps salesperson informed about job status and problems.
• Provides the customer with shipment confirmation.

Ideal Candidate Profile :