Dispatcher

Salary Range $50,000.00 - $55,000.00 Salary / year

Education Level High School

Travel Percentage None

Category Admin - Clerical

Description

The Fleet Manager is responsible for dispatching loads to our customers.

A Day in the life of a Fleet Dispatcher :

Promote safety in all actions

Control and complete paperwork as required

Safely plan driver trips around load / customer expectations and safety guidelines

Communicate with drivers regarding company and customer requirements

Relay to customer service any issues that need to be relayed to the customer

Assisting the drivers in planning routes and building loads

Prioritize loads for timely delivery

Track and trace all current loads in transit and deliveries

Assign loads to drivers in a fair and equitable manner

Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service / ELD logs throughout their trip to destination

Communicate with drivers during check-ins throughout pickup, transit, and delivery

Monitor store inventories

Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff

Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required

Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities :

• Carry out other duties assigned by CSC Manager as required

Qualifications

Education & Experience :

High School Education or equivalent

One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities :

Excellent verbal and written communication skills

Knowledge of DOT regulations, federal and state standards

Ability to prioritize and manage multiple projects

Self-starter with detail oriented work habits

Able to maintain confidentiality

Display professional demeanor

Good interpersonal skills; able to work well with wide range of individuals

Demonstrate dependability through good attendance and adherence to timelines and schedules

Basic computer skills (word & excel)

Knowledge of basic company employment policies and procedures

Physical Requirements :

Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity

Occasional lifting (up to 20 pounds)

Schedule :