Director, Corrections and Amendments Unit, Bureau of Vital Statistics

Director, Corrections and Amendments Unit, Bureau of Vital Statistics

OPEN TO CANDIDATES WHO ARE PERMANENT IN THE TITLE OF PRINCIPAL ADMINISTRATIVE ASSOCIATE. This position is within the Center for Population Health Data Science, Bureau of Vital Statistics. The Director of the Corrections and Amendments Unit (CAU) provides strategic leadership and operational oversight of the unit that amends NYC birth and death certificates. CAU is a fast paced, customer-focused unit that yearly processes about 70,000 requests to amend NYC birth and death certificates. Reporting to the Executive Director of the Office of Vital Records, the Director of the Corrections and Amendments unit is responsible for modeling and guiding staff in delivering exceptional customer service, supporting individuals seeking amendments to vital records, developing and implementing modernization and efficiency projects, and ensuring compliance with Health Code provisions, BVS policies, and applicable laws. This position plays a critical role in safeguarding the integrity of official records by overseeing amendment approvals, financial reconciliations, and the secure handling of certified paper. In addition, the Director collaborates with leadership to develop system and process modernization enhancements, evaluate and improve processes, leveraging data and technology to streamline operations and enhance the customer experience. The role also requires strong engagement in professional development, staff training, and quality assurance initiatives to ensure the highest standards of service delivery. As a key participant in the Department of Health's emergency preparedness and continuity of operations planning, the Director ensures that the CAU remains responsive and resilient during incidents such as natural disasters, public health emergencies, or other critical events. Through a commitment to equity, accountability, and innovation, the Director of CAU advances the mission of the Health Department and contributes to the protection and promotion of public health. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO :

• Provide strategic leadership and day-to-day oversight of the Corrections and Amendments Unit.
• Work with the OVR Executive Director and BVS leadership to streamline processes, improve customer experience, and implement data-driven improvements and process, and system modernization.
• Ensure staff deliver high-quality, respectful, and empathetic customer service across all service points.
• Develop proposals for eVital and other electronic system enhancements; test and report on system updates.
• Approve and oversee the processing of amendments to vital records, including amendments related to Acknowledgements of Parentage, court order changes, delayed registrations, adoptions, filiations and gender.
• Serve as a Deputy City Registrar with authority to approve completed applications.
• Monitor and approve financial reconciliations submitted by intake staff in alignment with BVS financial policies.
• Ensure proper handling, assignment, reconciliation, and secure storage of certified security paper.
• Oversee identification and resolution of IT-related issues, including system testing and reporting.
• Guide staff professional development through trainings, case reviews, and performance feedback.
• Participate in agency-wide trainings, including emergency preparedness, racial equity and social justice, and EEO compliance.
• Fulfill a critical continuity-of-operations role during public health emergencies or other crises.
• Promote collaboration, communication, sound decision-making, and equitable practices in all aspects of leadership.

PREFERRED SKILLS :

Why you should work for us :

The NYC Health Department is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.