Customer Service Lead Crewmember

Customer Service, Lead Crewmember

Do you have a soul of service? Then we are looking for you!

Here at Avelo Airlines, we want our customers to feel like we are a good neighbor. We are a brand-new, high value / low fare airline growing throughout the U.S. You will have a key role in creating an airline our Crewmembers are proud of because we deliver a great customer experience with execution our customers know they can count on. As an Avelo Customer Service Crewmember, you may be the first face of Avelo our customers will see.

We are looking to you to assist us in providing excellent customer service and a simple, seamless experience that our customers will appreciate. Assisting customers with check-in and boarding of their flight with caring, friendliness, and transparency in a safe environment. Oversee Customer Service operations as assigned.

Responsibilities :

• Maintain a safe environment for our Customers and Crewmembers. With a pro-active approach to safety by taking immediate corrective action for any unsafe act.
• Attend and participate in safety briefings and meetings.
• Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards.
• Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
• Responsible for transporting customers needing wheelchair assistance which will include pushing and pulling customers up or down incline and decline surfaces.
• Follow all Federal requirements and company standards.
• Maintain a One Crew attitude and actively assist other Crewmembers with a focus on the overall performance of the team.
• Contributes to station on-time performance.
• Customer records are created and updated per company standards.
• Responsible for leading the Customer Service Crewmembers in maintaining high expectations of safety, security, training compliance and customer service in accordance with Federal Regulations and Company policies.
• Maintains Crewmember training compliance.

Decision-Making Ability :

Decision-Maker (Approver) :

Decision Participant (Influences) :

Competencies :

Functional Competencies :

Functional Competencies (Continued) :

Behavioral Competencies :

Requirements : Basic Requirements :

Education / Experience Requirements :

Licenses / Designations / Additional Requirements :

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments)