Client Coordinator

Job Description

Client Coordinator

Location : Syosset, NY

Compensation : Up to $20 / hour

Schedule : Full-time | Monday–Friday, 8 : 00 AM – 5 : 00 PM

We are seeking customer service-driven and highly motivated individuals to join our team as Medical Records Coordinators .

This position is based in our Syosset, NY office and plays a critical role in our Addendums Department, serving as the primary point of contact for clients and acting as a liaison between internal teams, physicians, and external representatives.

Key Responsibilities :

• Serve as the main contact for clients, handling inquiries, status updates, and general information requests.
• Use internal systems and databases to input and retrieve client or examinee information.
• Maintain ongoing communication with the QA department regarding case progress and report status.
• File and archive open and closed cases accurately.
• Ensure all client information and specific requirements are up to date in internal systems.
• Collaborate with internal team members to ensure timely and accurate case completion.
• Redirect calls to appropriate departments when necessary.
• Perform various clerical tasks such as typing, filing, emailing, and proofreading.
• Assist with resolving customer complaints and quality assurance issues.
• Escalate report issues or concerns to management when needed.
• Ensure compliance with applicable safety and legal regulations.
• Perform other duties as assigned.

Qualifications :