FRONT OFFICE AND ADMINISTRATION MANAGER

Front Office And Administration Manager

The Front Office and Administration Manager handles the daily accounting, payroll, and assisting with HR functions for the hotel in addition to various administrative tasks for multiple departments. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service. The Front Office and Administration Manager will also act as a Manager on Duty during some of their shifts.

Essential duties and responsibilities include the following, and other duties may be assigned :

• Record the daily sales, balance the credit cards.
• Enter all invoices into the M3 Accounting software under the proper vendor and GL code.
• Assist with employee recognition events and activities including, but not limited to : associate celebrations, communication of achievements, birthdays, and anniversaries.
• Monitor inventory control and ordering procedures for Front Office and guest supplies.
• Organize and execute all training of Front Desk Agents.
• Oversee Front Desk Agent scheduling and requests.
• Actively participate in cleanliness of all facilities.
• Handle any guest complaint or issue in a professional manner.
• Document and communicate associate challenges.
• Assist other departments as needed.

Other duties / responsibilities :

Qualification requirements :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge / experience :

Language skills :

Ability to read, analyze, and interpret financial reports. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical skills :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.

Reasoning ability :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

Accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.

Physical demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is :

Work environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.