The Customer Service Associate is responsible for catering aircraft and transporting meals / beverage / equipment to assign flights. They are in charge of providing excellent customer airline service. Must have the ability to follow direction, meet tight deadlines, and interact / communicate with vendor airline crew as necessary.
Qualifications
- Must have a Valid Driver’s License (Class C)
- Ability to speak, read and understand English
- Compliance with all work rules and regulations
- Flexibility, able to react to changing priorities
- Ability to communicate with Customers and Coworkers
- No scheduling restrictions (able to work days, nights, weekends, and holidays)
- Able to work overtime when required
- Organizational skills and ability to work under extreme pressure
- Able to pass a basic written test
- Able to pass a basic driving skills test
- Ability to handle dry ice
- Able to lift up to 75 lbs consistently
- Able to safely operate 20' and 16' high lift trucks
- Able to work outside in daily weather conditions
Job Responsibilities :
To work as a member of the LSG Sky Chefs team and ensure the highest quality products are delivered to our airline customersMaintain effective communication between management and the airline customerInterface with flight attendants while displaying outstanding customer service skillInteract with other Customer Service team members to solve problems and resolve issuesCheck catering equipment and food items for delivering of final product to airlinesLoad finalized airline carts by flight onto delivery truck for cateringDrive truck and load aircraft in compliance with Company, Airport and airline safety regulationsMaintain professional appearanceOther related duties as required or assignedPI4625feea8289-30511-38753085