Customer Service Sales Representative

Job Description

Summary of Responsibilities :

NeilMed Pharmaceuticals, Inc. is looking for an experienced Customer Service Representative to join our team. This role is based in our Santa Rosa, CA office. This is a fantastic opportunity for a customer-oriented, highly motivated individual who is interested in joining the # 1 brand of over-the-counter saline applications for nasal and sinus care in the US and worldwide.

The Customer Service / Inside Sales Representative will maintain a high level of professionalism while providing support for the Company’s sales growth through timely and accurate responses to customer orders, requests and inquiries over the phone and via e-mail. The Customer Service / Inside Representative will ensure that orders are entered, tracked, fulfilled and delivered in a timely manner. In addition, the Customer Service / Inside Sales Representative will place outbound sales calls to existing clients and cold call new clients.

Key Responsibilities :

• Respond to customer requests and questions regarding service, products and account information
• Respond to customers via phone, fax, mail, and e-mail in a timely and courteous manner
• Analyze and rectify customer concerns using established procedures and medical device regulations
• Provide appropriate technical and / or product-related information
• Place outbound sales calls to new and existing clients
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database
• Organize and maintain file system; files correspondence and other records
• Maintain a current working knowledge of products and / or services
• Prepare reports and correspondence as needed
• Perform other duties as assigned by supervisor

KNOWLEDGE / EDUCATION

JOB EXPERIENCE

SKILLS / COMPETENCIES

Benefits