Relief Counselor / Res Facility Maintenance

Job Description

Job Description

Relief Counselor / Advocate - Weekday Overnights / Weekend Overnights / Holidays all shifts Residential / Advocate / Facility Maintenance

Work Week : Weekday Overnights / Weekend Overnights / Holidays all shifts

FLSA Status : Nonexempt

Supervisor : House Manager

Job Summary : Provides counseling, intervention, and referrals to victims of abuse and their dependent children. Provides emergency shelter / bridge housing coverage and building security and maintenance.

Responsibilities :

• Maintain strict confidentiality of all program participants’ identification and information. May disclose confidential information only with valid, informed consent from a participant or party legally authorized to consent on behalf of participant.
• Provide shelter coverage and security for program participants. Monitor building by walking through entire building a minimum of 4 times during an 8-hour shift. Document walk-through on standardized form.
• Provide victims with crisis counseling, follow-up counseling, group treatment / support groups, shelter / safe house, information and referral, emergency financial assistance, assistance in filing compensation claims, special services and telephone contact / information and referral. Duties required but not limited to the following :
• Provides crisis counseling which includes in-person crisis intervention, emotional support, guidance, and counseling. Such counseling may occur at the scene of a crime; immediately after a crime; at the first contact between a counselor and participant in an emergency room, at a police station, at a district attorney’s office; or during in-person contact for the duration of the crisis experience.
• Provides follow-up counseling which includes in-person and telephone individual emotional support, empathetic listening, and guidance for other than crisis reaction after the victimization that is designed to meet the needs of crime victims.
• Provides group treatment / support groups which include the coordination and provision of supportive group activities. This category includes self-help, peer, social support, drop-in groups, and community crisis intervention in a group setting designed specifically for crime victims.
• Provides shelter / safe house which includes offering specialized short-term and long – term housing. (Emergency Shelter & Bridge Transitional) and related victimization support services for victims and members of their families (significant others) following a victimization.
• Provides information and referrals which includes in-person contact with victims to identify services offered and support available by sub-grant projects and other community agencies.
• Provides emergency financial assistance which includes payment for taxis, food, emergency shelter, clothing, and emergency safety measures.
• Provides assistance in filing compensation claims which includes identifying and notifying crime victims of the availability of compensation, referring victims for further assistance to another local program (Crime Victims Center), providing assistance with application forms and procedures, obtaining necessary documentation, checking on claim status, and advocacy.
• Provides special services which include assistance with addressing the immediate practical problems created by the victimization. This also includes acting on behalf of the victim with other service providers, securing childcare for counseling or other appointments that pertain to the victimization and securing transportation that assist the victim with attending appointments relevant to the victimization.
• Provides telephone contact / Information and referrals to victims.
• Provides follow-up with law enforcement regarding the Lethality Assessment Program (LAP) and documents action.

Other Duties

REQUIRED TRAINING

TEAMWORK

Physical Requirements :

Skills and Qualifications

Other Requirements

Environment and Conditions

The incumbent’s typical place of work is an office environment and thus will not be substantially exposed to adverse environmental conditions.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Minimum Training and Experience