Remote Administrative Support Specialist

Job Description

Job Description

D1 Training is a fast-growing fitness franchise and athletic performance brand with over 100+ locations nationwide. We provide high-energy coaching, sports performance, and world-class member experiences and our Home Office team ensures franchisees have the tools and support they need to win.

We are seeking a detail-oriented Part-Time Administrative Assistant to join our Home Office Support Team. This role is perfect for someone who thrives in a fast-paced fitness environment, loves organization, enjoys helping others, and wants to support the success of gyms across the country.

What You’ll Do

Manage and respond to support tickets from franchise owners and staff

Route inquiries to the appropriate department or sub-department

Assist with MindBody software requests (training provided if needed)

Run, track, and organize reports for leadership, meetings, and events

Support scheduling and coordination of virtual + in-person trainings

Upload training materials into the Learning Management System (LMS)

Help with cross-department communication and follow-up

Provide excellent internal customer service with timeliness + accuracy

What You Bring

Administrative, office support, or customer service experience

Strong communication skills — written and verbal

Tech-savvy and comfortable navigating CRM, ticketing, or scheduling systems

Ability to prioritize, stay organized, and meet deadlines

Positive attitude, problem-solver mindset, and team-oriented work style

Experience with MindBody (a plus but not required)

Why You’ll Love It Here

Work within a high-growth fitness franchise company

Flexible part-time hours that support work-life balance

Mission-driven culture built on core values : Passion, Team Player, Smart Play, D1 Character

Opportunity to grow with the company as we expand nationwide

Success in This Role Looks Like

Fast, friendly responses to support tickets

Clear communication and proactive follow-through

Strong partnerships with franchise owners + Home Office leadership

Helping ensure smooth operations for 100+ D1 Training locations