Customer Service Representative - Printing

Job Description

Job Description

Position Overview

The Account Manager is responsible for managing client relationships, ensuring satisfaction, and retaining written business. Once a client is secured by outside sales, the Account Manager takes ownership—coordinating projects internally and maintaining proactive communication. This role requires collaboration with the Estimator and Job Coordinator to ensure projects are executed accurately and on time, while tracking all activity in our CRM and production systems.

Key Responsibilities

• Serve as the main point of contact for assigned and transitioned client accounts.
• Build strong, long-term relationships to support retention and repeat business.
• Process and manage orders from email, phone, POs, and online portals.
• Use the CRM system to log client communications, job status, and follow-ups.
• Coordinate with the Estimator for accurate pricing and job specifications.
• Convert estimates to jobs in Filemaker (or ensure proper setup is completed).
• Work closely with the Job Coordinator to ensure deadlines are met and production runs smoothly.
• Provide regular updates to clients, resolve issues, and ensure quality standards are upheld.
• Maintain accurateorder records, preferences, and job history for each client.
• Support sales reps by handling post-sale follow-up and account coordination.

Qualifications