Lead Generation Specialist

Role Description :

The Lead Generation Specialist is responsible for developing relationships with members of the community while hosting activation events at various locations (including CVS retail stores, senior centers, food pantries, etc.) in their assigned territory. At these events, Lead Generation Specialists will engage Medicare seniors in the community with the ultimate goal of having those individuals become patients of Oak Street Health, if they’re interested.

On a daily basis, Lead Generation Specialists will be the ‘face of OSH’ in their assigned territory and will drive valuable local growth for OSH centers. Lead Generation Specialist IIs will host multiple activation events each day while also partnering very closely with a central team of OSH growth teammates and call center representatives.

Core Responsibilities :

New Prospective Patient Engagement

On a daily basis, generate high-quality leads (prospective patients interested in learning more about OSH and / or becoming OSH patients) by effectively engaging Medicare seniors through event execution at multiple CVS retail locations in their assigned territory

Maintaining knowledge of internal sales systems (Salesforce) and organizational goals by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives

Collaborating with OSH central growth and call center teams, as needed.

Relationship Development

Develop strong relationships with prospects who frequent event locations in assigned territory

Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems

Acting as point of contact for central call center team if there are any questions about the prospective OSH patient

Resolving any concerns & complaints new prospects may have about Oak Street Health by working with the prospect to understand the concern or direct them to another Oak Street employee

Other duties as assigned

What are we looking for?

Ability to quickly connect with and influence the right people - enjoy talking to community members’ healthcare experiences and desired experiences

Strong computer skills, including

Clear electronic communication management (email, google chat) and documentation of sales interactions

Experience managing through a CRM system, ideally Salesforce

Comfort with personal sales goals and results tracking

Team player and contributor to the overall effectiveness of the team

Inclination to work in a results oriented role

Sales and / or healthcare experience a plus

Access to reliable transportation to travel between events

Ability to lift 25-45 lbs for event set-up

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

US work authorization

Someone who embodies being Oaky