Customer Service Representative II

A company is looking for a Customer Service Representative II - RGA (remote USA).

Key Responsibilities

Responds to and resolves customer / sales requests including returns, pricing credits, and defective products

Collaborates with other departments to process credits and returns accurately and timely

Adheres to service quality standards and meets established processing times

Required Qualifications

2 years of customer service experience in an ACD environment

Strong knowledge and understanding of mainframe systems

Good PC and Excel knowledge, with excellent keyboarding skills

Ability to balance multiple assignments and prioritize tasks efficiently

Participates in Continuous Improvement and supports PPI projects