Public Safety Telecommunicator

Looking for a career you can be proud of? Look no further than the Goodhue County Public Safety Telecommunicator (911 Dispatcher)! We are seeking candidates that crave a challenge, have the innate ability to be the voice of reason in strenuous situations and above all else, can find the calm within chaos. Have you ever worked in a highly technology focused position? How about assisting a person get resources for a medical situation? What about assisting in locating a lost child or saving the day by getting an officer the backup they need? These gratifying moments are just examples of situations you will be trained to navigate while in your role. If you are a forward thinker, are comfortable overcoming and adapting on the fly and are a team player, then you might be exactly who we are looking for. Don't miss your opportunity to make a difference through a rewarding career in public service. Apply today! Remember, not all heroes wear capes, some wear headsets!

Position Objective

To provide skilled communication by receiving requests and transmitting information for emergency and non-emergency assistance within the County. This position is responsible for maintaining efficient communications between the public, law enforcement and other public safety agencies.

Minimum Qualifications

To be considered for this position, applicants must possess the following :

• High school graduate or equivalent.
• Experience in a high-volume customer service, fast-paced retail or restaurant setting, or other multitasking environment.
• Must have proficient computer skills and experience.
• Type a minimum of 40 words per minute.
• Ability to work varied shifts.

Preferred Experience Beyond Minimum Qualifications :

Desired Knowledge, Skills and Abilities

Work Environment and Physical Demands

The primary responsibilities for this position will be performed approximately 100% of the time indoors. Will have infrequent exposure to health hazards and accidents; requires a low level of physical effort. Work is performed under the general supervision of the PST Sergeant.

Hours of Work

Shift work, including weekends, nights and holidays with rotating days off.

Compensation & Benefits

The Public Safety Telecommunicator position is compensated at salary grade 108 of the Goodhue County pay scale.

The County's comprehensive benefit package includes medical and dental insurance, health savings account, employer paid life insurance, short and long-term disability insurance, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, vacation and sick leave and 13 paid holidays per year. County employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program. This is a LELS union local 78 position.

Application Process

Applications must be submitted online no later than 4 : 30 p.m. on August 12th . Resumes will not be accepted without a fully completed employment application.

Applicants who meet the minimum qualifications will be invited to mandatory in-person audio testing on August 20th , with sessions available at 10 : 00 a.m. or 6 : 30 p.m. Confirmation of testing will be sent out by August 15th. Testing will take place at the Goodhue County Government Center, Room 308, 509 W 5th Street, Red Wing, MN.

Following the in-person testing, applicants must complete an online assessment within one week. Those with the highest scores will be invited to an interview, with the date to be announced.

Top-ranked candidates will be required to complete a 2–4-hour sit-in at our Emergency Communications Center before receiving a conditional job offer. Final appointment is contingent on passing a job-specific physical, drug screening, and an extensive background investigation, all conducted at the county's expense.

At Goodhue County we embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.

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