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Customer Delivery Associate

Customer Delivery Associate

Ewing Outdoor SupplyPacheco, CA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Clovis Branch #43

1599 Menlo Ave

Clovis, CA 93611

Pay Range : $20.00

What You'll Do :

As a Sales, Service, and Delivery Associate , you’ll play a vital role in supporting our landscape and outdoor supply contractors.

  • Customer Service & Sales : You’ll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects.
  • Product Expertise : With in-depth knowledge of our irrigation and outdoor supply products, you’ll guide customers in selecting the best items to meet their needs and ensure they understand how to use them.
  • Order Fulfillment & Delivery : You’ll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites.
  • Relationship Building : You’ll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a positive customer experience.

This is a hands-on role where you’ll directly contribute to the success of our clients while growing within our thriving business.

What We’re Looking For :

  • People Person : Strong communication skills are essential! You should be able to make every customer feel welcomed and valued.
  • Solution-Oriented : You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.
  • Positive Attitude : A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!

    • Key Responsibilities :

  • Customer Interaction & Sales :
  • Assist customers at the counter, answering product inquiries and offering recommendations.
  • Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs.
  • Product Knowledge & Guidance :
  • Maintain an in-depth understanding of irrigation and outdoor supply products.
  • Advise customers on proper product usage, installation, and maintenance.
  • Order Processing & Fulfillment :
  • Accurately process customer orders, ensuring all items are correctly selected and ready for delivery.
  • Prepare orders for transport and ensure proper inventory management.
  • Delivery & Logistics :
  • Safely load and deliver products to contractors’ job sites, ensuring timely and accurate deliveries.
  • Ensure products are delivered in excellent condition and address any delivery-related issues.
  • Relationship Building :
  • Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service.
  • Address customer concerns and resolve issues to maintain high satisfaction levels.
  • Team Collaboration :
  • Work closely with colleagues to maintain a smooth workflow and meet customer needs.
  • Help maintain the cleanliness and organization of the store and delivery areas.
  • Operational Support :
  • Maintain accurate records of sales, deliveries, and customer interactions.
  • Assist with inventory control and stock management as needed.

    • Requirements

  • Customer Service Skills :
  • Strong communication and interpersonal skills to engage with customers and provide exceptional service.
  • Ability to build positive relationships with clients and team members.
  • Product Knowledge :
  • Basic understanding or willingness to learn about irrigation and outdoor supply products.
  • Ability to explain product features and benefits clearly to customers.
  • Sales Experience :
  • Previous experience in sales or a customer-facing role is preferred, but not required.
  • Ability to upsell or recommend products based on customer needs.
  • Delivery Experience :
  • Valid driver’s license with a clean driving record.
  • Experience with delivery driving, including loading, unloading, and safely transporting products.
  • Physical Stamina :
  • Ability to lift and carry heavy products (up to 50 lbs or more) as part of daily duties.
  • Comfortable with manual tasks, such as loading products and maintaining an organized work environment.
  • Time Management :
  • Ability to manage time efficiently to ensure timely product delivery and meet customer expectations.
  • Strong organizational skills to handle multiple tasks and orders simultaneously.
  • Attention to Detail :
  • Accuracy in processing orders and ensuring proper product delivery.
  • Ability to troubleshoot and address customer concerns effectively.
  • Team Player :
  • Willingness to work collaboratively with other staff to meet business goals and ensure smooth operations.
  • Positive attitude and adaptability in a dynamic work environment.
  • Tech Savvy :
  • Basic proficiency with computer systems and point-of-sale (POS) systems for order entry and processing.
  • Ability to learn new software or systems as needed.

    • Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training opportunities with potential for raises, bonuses, and promotions.
  • Wellness Resources
  • Profit Sharing
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    Delivery Associate • Pacheco, CA, US