Claims Team Manager, General Liability (Construction)

Overview

Join Our Team as a Team Manager – General Liability at Zurich North America. The role leads a team of technical Claims Professionals in commercial general liability claims, focusing on operational efficiency, customer satisfaction, and the professional growth of team members. The position is available in multiple locations : Addison, TX; Schaumburg, IL; Atlanta, GA; Gold River, CA; Maitland, FL; Omaha, NE; Overland Park, KS; or Parsippany, NJ.

Responsibilities

• Deliver results by overseeing the management of commercial general liability claims of moderate complexity, providing technical guidance, direction, and performance tracking.
• Elevate customer satisfaction through strong relationships with internal and external stakeholders, resolving quality concerns, and ensuring high levels of service.
• Drive best practices by analyzing claims trends, recommending process improvements, and upholding compliance with legal and regulatory standards.
• Lead with purpose by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture.
• Optimize operations by monitoring team resources, allocations, and expenditures to manage costs effectively.
• Inspire growth by coaching, giving feedback, and providing development opportunities for the team.
• Collaborate for success by partnering with other business units to provide claims insights, assist with product development, and participate in customer and broker meetings.

Basic Qualifications

Preferred Qualifications

Location(s) : Parsippany, NJ; Addison, TX; Atlanta, GA; Gold River, CA; Maitland, FL; Omaha, NE; Overland Park, KS; Schaumburg, IL. Schedule : Full Time. Remote Working : Hybrid. Employment Sponsorship Offered : No.

Compensation : The proposed salary range for this position is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%. Compensation is influenced by location, role, skills, and experience. Zurich North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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