Bilingual Team Lead Management

Job Description

Job Description

Description : Wireless Team Lead

Blue Fig USA, an authorized independent retailer of Cricket Wireless, is seeking a dedicated Wireless Team Lead to join our dynamic team. With over 90 locations across Florida, we are committed to delivering a premium customer experience through knowledgeable staff and exceptional service. This role offers an exciting opportunity for a motivated individual to lead a team of wireless sales professionals and contribute to our continued growth and success.

Key Responsibilities :

• Lead and motivate a team of Wireless Sales Associates to achieve sales targets and deliver outstanding customer service.
• Provide ongoing training and support to team members on wireless products, services, and customer engagement techniques.
• Monitor team performance, analyze sales data, and implement strategies to improve individual and team results.
• Ensure store operations adhere to company policies, procedures, and standards.
• Foster a positive and collaborative team environment that encourages professional development.
• Assist customers in selecting appropriate wireless solutions and resolve any issues or concerns effectively.
• Maintain up-to-date knowledge of wireless industry trends, products, and competitors.

Skills and Qualifications :

Proven experience in retail sales, wireless telecommunications, or a related field.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Ability to motivate and inspire team members to meet and exceed sales goals.

Customer-focused mindset with a passion for delivering exceptional service.

Ability to analyze sales performance and develop actionable strategies.

Flexibility to work retail hours, including evenings, weekends, and holidays.

High school diploma or equivalent; additional sales or management training is a plus.

At Blue Fig USA, we value our team members and are dedicated to fostering a supportive and growth-oriented environment. Join us to be part of a company that prioritizes innovation, teamwork, and customer satisfaction, offering opportunities for career advancement and professional development.

Requirements :

EDUCATION and / or EXPERIENCE :

High school diploma or equivalent.

Proven leadership skills.

Demonstrated ability to meet / exceed sales quotas.

KNOWLEDGE, SKILLS, & ABILITIES :

The requirements listed below are representative of the knowledge, skills, and / or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Positive, can-do attitude, highly motivated, results-driven personality.

Excellent customer service skills and the ability to understand and implement our sales process.

Ability to function independently as well as be a team player.

Strong verbal, written, presentation, and interpersonal communication skills.

Ability to multitask in a fast-paced environment.

Ability to complete sales tasks and meet quotas.

Must be able to work the varied hours of retail, including evenings, weekends, and holidays.

DESIRED SKILLS :

Experience in prepaid wireless sales.

Bilingual / English & Spanish

SALARY / BENEFITS :

Base Salary Range $13.00 hourly

Base + Commission (Hourly Pay and Commission Paid Weekly)

Medical, Dental, Vision & Supplemental Insurance Benefits are eligible after 60 days

JOB TYPE :

Full-Time

Hourly- Non-Exempt

ENVIRONMENT & PHYSICAL DEMANDS :

The environmental and physical demands described here are representative of those an individual must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to occasionally lift 10 to 25 pounds.

Constant walking and standing; frequent bending, stooping, and reaching.