Clinic Supervisor

Clinic Supervisor

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement.

We are currently searching for a Clinic Supervisor to work in our OrthoCarolina Spine Center location in Charlotte. The Clinic Supervisor is responsible for directing, supervising, and coordinating staff and activities at OrthoCarolina designated Practice sites to provide quality, cost-effective care for our patients.

Essential Functions :

• Manages the day-to-day operations at the Practice site and coordinates work activities and schedules to maximize total Practice potential.
• Works with physicians and staff to administer clinic policies and procedures and in a consistent and timely manner and is consistent with OrthoCarolina mission, vision, and values, to create optimal patient experience within their center with a focus on customer service.
• Oversees and monitors patient flow, ensuring that it occurs in an efficient, cost-effective manner, researches and responds timely to patient complaints.
• Coordinates with Human Resources and department managers / leads for recruiting, hiring, orientating, training, evaluating, and disciplining, when necessary, of Practice personnel.
• Supports employee development and Practice growth through corporate in-services, appropriate seminars, and classes with the approval of the Practice Administrator and / or Director of Clinic Operations.
• Serves as a liaison between OrthoCarolina administration and staff to support consistent operation procedures, keeps manuals updated and keeps clear instructions for floating personnel on basic Practice procedure.
• Reviews credit and collection problems from patient encounters at the Practice. Works with the Business Office to resolve the issues / enforce policies.

Skills and Abilities :

Qualifications :