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Imaging & Referral Coordinator - In Office Position
Imaging & Referral Coordinator - In Office PositionThe Center for Orthopedic and Research E • Sun City, AZ, US
Imaging & Referral Coordinator - In Office Position

Imaging & Referral Coordinator - In Office Position

The Center for Orthopedic and Research E • Sun City, AZ, US
1 day ago
Job type
  • Part-time
Job description

Job Description

Job Description

Benefits :

  • Competitive Health & Welfare Benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match (Part-time employees included)
  • Employee Assistance Program that is available 24 / 7 to provide support
  • Employee Wellness Events

Minimum Qualifications :

  • A minimum of two years of experience in the healthcare field is required.
  • Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
  • Knowledge of scheduling and billing methods and policies regarding productivity / workload analysis and scheduling procedures.
  • Must be available to work in-office at our North Phoenix location.

    • Preferred Previous scheduling or referral experience is preferred.

    Essential Functions

  • The coordinator refers patients to external facilities for various ordered services / tests based on insurance, patient preference, physician preference, and / or location.
  • Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.
  • Successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart.
  • Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
  • Responds to patient questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
  • Communicates clinical instructions needed for appointments / procedures.
  • Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
  • Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
  • Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
  • Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
  • Other duties as assigned.
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